Customer Service Director

2 weeks ago


Preston, United Kingdom Smart Recruit Online Full time

We have an opportunity for an experienced Customer Service Director to join our team based in Preston.

More2Life, part of the Key Group of companies, has been a pioneering force in the Equity Release market since its launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.

We require a Customer Service Director to join the business to transform services provided to our later life lending customers. The role will be responsible for developing and operating a specialist function (processing and telephony), whilst being responsible for all issues surrounding the function, including customer queries, annual property management processes, death and long term care situations, customer vulnerability, payments, and redemptions.

As well as providing first class services to our customers, we also act on behalf of our funders in protecting their security and assets. At times these can be conflicting requirements, so mediation and communication with all parties becomes critical to ensure the best possible outcomes for all

**Customer Service Director Role and Responsibilities**
- Identify, develop, implement, and evaluate the servicing processes of the specialist lender.
- Operate many existing processes in a well-controlled manner, always challenging and improving their effectiveness.
- Liaise with key personnel within the business, developing key relationships with stakeholders.
- Comply with all FCA policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
- Lead, coach, motivate, and develop your team to ensure service channel objectives are achieved.
- Demonstrate the ability to handle complex case processing within a busy telephony team.
- Create and uphold an open, transparent, and customer centric culture across the operation.
- Demonstrate and continuously embed the company values in every aspect of the role.

**Benefits**:

- 25 days holiday, plus bank holidays, rising with service
- Additional holiday purchase scheme
- 1 charity day
- Tier 2 pension (5 Employee, 8% Employer)
- AXA VIP Family
- Life Assurance x4 salary

**Essential Skills**:
Skills and experience we look for:

- Success within a data driven operations environment
- Working in partnership with MI/BI teams, embedding ways of working
- Application and experience of robotic process automation (RPA) is highly advantageous
- Working with vulnerable customers

**About Company**:
**Essential Requirements**:
Skills and experience we look for:

- Success within a data driven operations environment
- Working in partnership with MI/BI teams, embedding ways of working
- Application and experience of robotic process automation (RPA) is highly advantageous
- Working with vulnerable customers



  • Preston, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 262599**Salary**: - £66,860 - £74,392**Job grade**: - Grade 6**Contract type**: - Permanent**Business area**: - DWP - Service Excellence - Retirement Services**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...

  • Customer Service

    1 month ago


    Preston, United Kingdom Swift Temps Full time

    Swift Temps are actively recruiting for a number of Customer Service Advisors in Preston City Centre. **Job Requirements;** - Experience working with Microsoft office products desirable. - Customer Service Experience. **Hours;** - 9am - 5pm - Monday to Friday. **Job Requirements;** - Experience working with Microsoft office products desirable. **Job...

  • Customer Service

    1 month ago


    Preston, United Kingdom Lancashire Lightening Services Ltd Full time

    **About us** Lancashire Lightening Services Ltd is a small business in Preston, PR2 5BL. We are professional, fun, engaging, and our goal is to train new staff to continue our successful business model and help to grow the company.. Our work environment includes: - Modern office setting - Growth opportunities **Responsibilities**: - Compile and enter...

  • Customer Service

    1 month ago


    Preston, United Kingdom Lancashire Lightening Services Ltd Full time

    **About us** Lancashire Lightening Services Ltd t/a UV Logistics, is a business based in Preston, PR2 5BL. We are professional, fun, engaging, and our goal is to train new staff to continue our successful business model and help to grow the company.. **Responsibilities**: - Compile and enter information into company database - CRM. - Answer questions...

  • Customer Service

    1 month ago


    Preston, United Kingdom Lancashire Lightening Services Ltd Full time

    **About us** Lancashire Lightening Services Ltd is a business based in Preston, PR2 5BL. We are professional, fun, engaging, and our goal is to train new staff to continue our successful business model and help to grow the company.. Our work environment includes: - Modern office setting - Growth opportunities **Responsibilities**: - Compile and enter...


  • Preston, United Kingdom Candidate Source Ltd Full time

    Are you a positive person looking for a new Customer Service Advisor position? If you love helping others, making a difference and having a laugh in the process Then we have the job for you! We’re on the hunt for confident Customer Service Advisors who love being on the phone! Someone that would a fun office and a super supportive team. Expect lots of...


  • Preston, United Kingdom Sibelco Australia Full time

    Representative Customer Services Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people. -...


  • Preston, United Kingdom Sibelco Australia Full time

    Representative Customer Service Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people. -...


  • Preston, United Kingdom Adecco Full time

    **Customer Service Advisor** **Fulwood** **£23k Monday to Friday** Adecco are privileged to be supporting this splendid business once again as the team grows. - To ensure all customer needs are met promptly and accurately. - Providing office support to the sales team where necessary with a view to achieving departmental goals. - Achieving group targets...


  • Preston, United Kingdom Homes for Students Full time

    Homes for Students is one of the UK’s leading providers of student accommodation. We take pride in the fact that many of our student residents chose to return to us year after year and recommend us to their friends. Our people are an essential part of the service we deliver. All our team members are expected to deliver exceptional customer service to our...


  • Preston, United Kingdom TEEM Recruitment Full time

    Our client are looking to recruit an enthusiastic, confident and reliable person who is committed to exceptional customer service. This role is to work in a Building Society. You will be expected to collaborate and support your colleagues, across a broad range of tasks within the team. The role will include: - Supporting the Branch Manager in delivering...


  • Preston, United Kingdom Multitask Recruitment Solutions Full time

    Multitask Recruitment Solutions are looking for a **Customer Service Advisor** for our client based in **Walton Summit - Bamber Bridge**. **Working Hours**: - Mon - Fri 9am - 6pm - Occasional Saturday - 8.00am - 12pm **Qualifications / experience requirements**: - Customer service: 2 years (preferred) - Working in a busy call Centre environment...


  • Preston, United Kingdom Swift Temps Full time

    **Job Requirements;** - Experience working with Microsoft office products desirable. - Customer Service Experience. - Working on Multiple Projects **DBS CHECK WILL BE DONE BEFORE START OF ROLE** **Hours;** - Working hours are between - Multiple Shifts available (2 Available) - 5 out 7 Days - 1 Days Training in Head Office (Preston) - Work from Home. **Job...


  • Preston, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are seeking a Customer Service Advisor for a client in Walton Summit, Bamber Bridge. This is a position offering a friendly and supportive environment which provides great opportunities with immediate starts after the interview process, and full training is provided. This job involves inbound and outbound calls to customers and...


  • Preston, United Kingdom Adecco UK Full time

    **CUSTOMER SERVICE ADMINISTRATOR/ADVISOR** **FULWOOD** **£22500** Mon-Thur 8.30am-4.45pm Fri 8.30am-3.30pm Office based or Hybrid working however during someone's training / probation period they'd need to be on site full time This is a wonderful opportunity to join a business with over 20 years industry expertise. You will join a small and efficient...


  • Preston, United Kingdom Adecco Full time

    **CUSTOMER SERVICE ADMINISTRATOR/ADVISOR** **FULWOOD** **£22500** Mon-Thur 8.30am-4.45pm Fri 8.30am-3.30pm Office based or Hybrid working however during someone's training / probation period they'd need to be on site full time This is a wonderful opportunity to join a business with over 20 years industry expertise. You will join a small and efficient...

  • Framework Director

    1 month ago


    Preston, United Kingdom Lanesra Technical Recruitment Full time

    Position: Framework Director - United Utilities Location: Preston or Greater Manchester with hybrid working Salary: £(Apply online only)k+ (Neg DOE), car/allowance, bonus, and excellent benefits package Our Client: Is an integrated design and build solution provider operating in the water sector. They have over 1,000 staff working across eight regional...


  • Preston, United Kingdom Swift Temps Full time

    **We are looking for experienced Customer service advisors for our client in Central Preston.** **This is a remote role working from home** To be considered, you must have a **Windows Device (Laptop/PC) - Windows 10 / 8.1 or 8** Chromebooks, Tablets, Mobile Phones and Apple Devices **do not** meet specifications, the device must have a full Windows...


  • Preston, United Kingdom Page Personnel Secretarial & Business Support Full time

    The Customer Service Coordinator is responsible for managing a portfolio of accounts, maintaining long term relationships with clients, overseeing the service deliverables, and seeking opportunities for organic growth. **Client Details** This company has been a market leader for over 30 years dealing in Logistics Distribution and Supply Chain for high...


  • Preston, United Kingdom Four Recruitment Limited Full time

    **Role**: Customer Success Manager **Location**:Preston **Salary**: £35K **Benefits**:24 days holiday plus bank holidays, Hybrid/remote working & Nest pension Our client is a high growth services provider working with large blue chip clients. Founded 20 years ago the original founders are still with the business, having received PE investment last year...