Income Officer

3 days ago


Lambeth, United Kingdom 4Recruitment Services Full time

**Income Officer - Lambeth (Temp Vacancy)**

**Umbrella Pay Rate:£22.00ph**

**Full-Time (37 hours)**

**Job Purpose**:

- The post holder will be responsible for providing an income management service to residents in accordance with Housing Services policies, procedures, and processes. They will be responsible for maximising income collection from current tenants, former tenants,unauthorised occupants, and sundry debtors.
- They will be required to manage a large portfolio of properties/accounts as specified by the Income Team Manager and manage the cases from prevention stage through to enforcement stage.
- The post holder will be expected to work to financial targets agreed with their manager. They will be required to have a good working knowledge of the Council’s IT and accounting systems and of the principles of rent account management. In addition, thepost holder should ensure that the Council’s core values, expectations and service standards are promoted and upheld.

**Accountabilities**:

- Identify tenants falling into arrears and monitor existing cases to ensure that prompt action is taken and to ensure that the action taken is at all times within required timescales and in-line with the Council’s rent arrears policy and procedure
- Manage arrears cases from the point of making the initial contact with the tenants, from prevention through to the enforcement stage, and eviction if necessary. This also includes arranging and presenting introductory review hearings as well as TenancySustainment Panels
- Ensure tenants are aware of their responsibilities with regard to payment of rent and provide assistance and advice in regard to benefit entitlement and maximising any available means of income, with a view to sustaining tenancies and ensuring that evictionremains the last resort
- Carry out home visits and joint visits with stakeholders and facilitate surgeries within the Area Offices and other appropriate locations as required by residents and the service
- Liaise with internal and external stakeholders where appropriate to ensure the effective management of arrears cases. This may include representing the Rents Team at case conferences with other support agencies
- Work with the Tenancy Sustainment and Support Team supporting households impacted by welfare reform such as the benefit cap, bedroom tax and Universal Credit with financial resilience support to reduce impact of rising debt
- Working collaboratively with the Department for Work and Pensions (DWP) in ensuring that Universal Credit claims are processed, assessed and cases escalated, and Alternative Payment Arrangements (APA) applied for where needed. Responsible for the verificationof Universal Credit claims (rent element) via the DWP Landlord Portal
- Engage with neighbourhood/Income maximisation/fraud team on decant, succession, fraud cases and disrepair

**We offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.**

To discuss this vacancy or other vacancies in your area please contact


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