Customer Services Representative
3 days ago
Palladio Associates is a wholesale fashion showroom selling contemporary womenswear and menswear collections to a large number of UK/Irish fashion stores. We are based in Waterloo, London.
**What part will you play?**
- Respond to all customer queries and requests in an accurate and timely manner.
- Process faulty garment issues and refund requests on customer orders within appropriate time-scales.
- Ensure Customer Records are kept up to date and accurate.
- Pro-actively support other team members in the delivery of outstanding Customer Service, e.g. taking calls and sharing workloads during peak periods.
- Work to industry and regulatory guidelines and time frames.
- Effectively and efficiently deal with incoming calls ensuring that we deliver exceptional service and direct customers to the right person or department.
- Office Management Liaising with service providers and suppliers, i.e. IT, building managers, office equipment suppliers and utility companies.
- An aspect of the role will involve maintaining H&S and fire safety procedures.
**What matters from you**:
- Experience in offering exceptional service to customers (internal and external) via telephone and in writing.
- Experience in a Customer Services environment.
- Experience in using Microsoft Office packages.
- Excellent communication skills - both verbal and written.
- Good Organisational and time management skills.
- A warm and friendly nature, keen to help, with a meticulous approach.
- Being highly organised with your own workload, plus reminding others of their deadlines
- An enjoyment of projects and working autonomously
- A genuine concern for others, always looking for ways to support the team
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