Service Improvement Officer
3 days ago
Service Improvement Officer provide support to projects designed to improve our service area, as well as responding to complaints and member enquiries, addressing their root causes.
Typical duties include; providing first class responses to complaint and member enquiries, using customer insight to deliver service improvements, marketing new products and services, consultation support, benchmarking, data analysis and reporting, refining website information and a range of project support tasks.
You will take a lead role on projects to improve our customer service, or create savings and efficiencies. Other projects will deliver new products and services.
**Job Types**: Full-time, Temp to perm
Contract length: 8 months
**Salary**: From £130.00 per day
**Benefits**:
- Casual dress
- Company pension
- Employee discount
- Life insurance
- On-site gym
- Private dental insurance
- Private medical insurance
**Experience**:
- Customer service (required)
- Administrative experience (required)
- Parking and Environmental Enforcement (required)
Licence/Certification:
- MARKETING DEGREE (required)
Work Location: In person
Reference ID: MHL951691
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