Service Improvement Officer

3 weeks ago


Lambeth, United Kingdom ConnecMe2 Full time

Service Improvement Officers provide support to projects designed to improve our service area as well as leading on their own projects to improve our customer service, or create savings and efficiencies. Service Improvement Officers provide first class responses to customer complaints and member enquiries, addressing their root causes and use complaints data to make improvements to customer service.

Typical duties include:

- a range of project support tasks,
- services reviews,
- benchmarking,
- consultation support,
- data analysis and reporting,
- refining website information,
- Creating PowerPoint or Visio guides visualising the customer journey or internal processes,
- Using complaints data to take part in a monthly lessons learnt process to identify where changes can be made to prevent repeat complaints or improve systems and processes,
- Managing a mailbox and; marketing new products and services.

**Salary**: From £130.90 per day

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Work Location: In person



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