Customer Service Administrator

4 weeks ago

Sheffield, United Kingdom Adecco UK Full time

**Customer Service Administrator (Hybrid)**

Due to company growth and expansion a number of fantastic opportunities have arisen with our customer focussed, solutions driven client who are a market leader within the health and wellbeing service industry.

Joining a highly values driven organisation where their people are at the heart of everything they do, you will be supported to continuously develop professionally. There is a fantastic team culture where success is celebrated and there is a great sense of camaraderie, respect and team spirit

**Salary**:

- £19,443

**Hybrid Working** - Office is based in Sheffield

**Hours**:

- Monday to Friday - 37.5 hours per week

Excellent opportunities for career progression and development

We are looking for Customer Service Administrators with exemplary verbal and written communication skills, who are passionate about going the extra mile to deliver an exceptional customer experience and who have previous experience in an administrative or customer service role based within an office environment.

As this role involves co-ordinating client appointments using a diary management system, excellent organisational and time planning skills are also essential.

Key duties and responsibilities will include:

- Co-ordinate appointments in the bespoke diary management system within agreed SLAs.
- Prepare and send correspondence regarding appointment details
- Ensuring full customer satisfaction and providing support and comprehensive product and service information to customers.
- Update clients regarding appointments, cancellations and queries, within agreed SLAs.
- Maintaining and updating personal sensitive information - in line with current GDPR guidelines
- Work in a varied and fast-paced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey.
- Act as the initial point of escalation for all stakeholders across multiple locations. Escalate service level issues to Line Managers when appropriate
- Provide support and comprehensive product and service information to customers
- Send or scan necessary files prior to appointments.
- Update client details on the client database
- General Administration within the Customer Service department.
- Answering and triaging inbound telephone calls within agreed timescales.
- Perform general office duties such as typing, operating office machines, and sorting mail.

**Skills and Experience**
- Previous customer service and administration skills and experience
- Proficient in handling inbound and outbound calls, listening to customer's needs and requests providing helpful solutions to their problems.
- Knowledge of Outlook and Word is essential, and knowledge of Excel and PowerPoint is desirable.
- Experience in diary management is desirable.
- Experience within a role requiring good geographical knowledge is desirable
- Responsible and "Can-do" attitude
- Confident communicator

Free on-site car parking is available when working from the office

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Nicola Swallow

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