Process Improvement

4 weeks ago

Field Based, United Kingdom Allied Electronics & Automation Full time

**About the role**:
As the Process Improvement & Compliance Officer, you will support the evolution of process governance, compliance, and improvement across RS UK Local Branch Network. Conduct Operational Excellence (OPEX) audits against a define governance framework to an agreed audit cycle, assessing compliance to agreed internal process quality standards and maintain and evolve OPEX audit governance frameworks to ensure their ongoing relevance, effectiveness and compliance in meeting required operating standards & working practices.

You will provide support to the RS local branch network in the identification of process & practice nonconformities, identifying route-cause & supporting improvement and development of best practice and act as a ‘CI Ambassador’, actively engage in continuous improvement initiatives, with the ability to support & facilitate CI project activity across the branch network.

**Key accountabilities**:

- Support the Quality & Improvement manager in auditing Branch Operational processes, against defined governance standards.
- Development and evolution of processes and ways of working, striving for simplicity & scalability which support delivery of growth & productivity improvement across RSL Network.
- To support development & embedding of a CI culture throughout the RS Local Network
- To conduct scheduled OPEX audit activities across the RS Local branch network to ensure compliance to defined Policy & Procedure aligned to Group Audit and Legal requirements.
- Develop collaborative relationships with RS Local branch managers & their branch teams which support identification of improvement opportunity & root-cause analysis.
- Develop process workflows, documentation & training materials through use of appropriate software packages such as MS Visio, PowerPoint, Power Apps & Power BI.
- Develop an active role in coaching & training RS Local branch teams in developing skills, behaviours and role competencies.
- Develop networks & collaborative working with the Customer CX & Enable teams to support the development of Customer Interaction best practice across the RS Local network.
- To actively support the branch network teams in developing competencies and ways of working which create value for customers, growth in revenue/margin and productivity improvement.
- To support the Quality & Improvement manager in implementing, embedding and sustaining a quality framework that is simple, compliant and in line with best practice standards
- Support Branch Managers with ‘process awareness training’ during onboarding of new branch assistants across the branch network
- Build engagement and networking with key support departments & teams across the RS business who interface with the RS Local branch network.

**What we’re looking for**:

- Applicant to be in possession of a current clean UK driver’s licence
- Strong interpersonal and communication skills.
- Demonstrable Planning, Time Management and Prioritisation skills.
- IT literate with good working knowledge of Microsoft office, especially Excel & PowerPoint.
- Self-motivated, flexible and organised. Demonstrates the ability to prioritise workloads multi-task and act on own initiative.
- Inquisitive to always be seeking to understand the; Why, When, Who & How’s. Demonstratable qualities of a natural problem solver.
- Experience of operating in a complex operational environment supporting the development of best practice, process compliance, and continuous improvement
- Experience of supporting teams to understand, embed and sustain process changes and operate within governance frameworks.
- Demonstrates effective coaching & influencing skills.
- Forms positive relationships, strives for high performance and is focussed on their own personal development.

**We are RS Group.**

RS Group is a global integrated omni-channel solutions partner for industrial B2B customers who design, build, and maintain industrial equipment and operations. We are a FTSE 100 company with £2 billion in revenue, operating in 32 countries, shipping 60,000 parcels a day to over 1.2 million customers worldwide.

Our Vision is to be first choice for all our stakeholders, and we know that starts with our people. At RS we want everyone to show up to work as themselves and know that they will be supported and encouraged to develop and grow. We want work to be a place that excites and empowers, a place where you can be passionate and challenge people to think differently.

We want to hire the best talent, people who share our values and understand that when we act with respect and humility, we can do great things. That’s why we’ve put our purpose at the heart of our organisation, we want to make amazing happen for a better world. We empower our people to make a difference, innovate to make more possible and deliver to make it happen.

**Are you ready to explore the possibilities?

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