Community Trainer

3 weeks ago


Sheffield, United Kingdom Citizens Advice Sheffield Full time

**Job description and person specification**

Citizens Advice Sheffield provides a range of advice and advocacy services through

digital means, by telephone and in person. We seek to empower our clients and

support them to improve their confidence and capability on a wide range of issues. We campaign for change to social policy to improve the well-being of the people and

communities we support.

We aim for excellence. Our ambition is to be among the best advice and advocacy services in the country, and one of the leading voluntary and community organisations in Sheffield. We believe in the value of strong partnership working with both voluntary and statutory sector organisations to make the most of limited resources and ensure quality, reliable advice is available to all who need it in the city.

**Purpose of job**

The cost of living crisis has accelerated the existing upwards trend in demand for advice. As a result, frontline workers and volunteers in organisations across the city increasingly encounter people facing huge challenges particularly in relation to benefits, debt and energy costs.

It’s vital that those workers know what support is available, what they can do themselves to help and where expert advice is needed. This role will develop and deliver high quality accessible training to empower staff and volunteers particularly in designated ‘welcoming places’ to effectively support and signpost people seeking advice and information.

**Main duties and responsibilities**

**Developing and delivering training**

The postholder will:

- Develop a portfolio of training sessions covering a range of topics, particularly related to cost of living
- Liaise with internal colleagues to ensure training content stays accurate
- Build effective working relationships with a wide range of voluntary, community and faith sector organisations as well as statutory sector partners
- Liaise regularly with these partner organisations to identify and address training needs
- Deliver accessible training sessions both online and at venues across the city in a way that empowers participants and increases their confidence
- Meet defined targets for numbers of sessions and participants
- Seek feedback from participants and use this to continuously improve the training offer
- Maintain comprehensive records of sessions delivered and participants
- Contribute to ensuring that service performance standards and targets are met
- Identify and report evidence to support social policy campaigns
- Support other staff and volunteers to deliver training if and as required
- Contribute to the design and delivery of internal training when required

**Person specification**

**Knowledge**

Comprehensive knowledge of:

- What makes effective training and the different tools available
- The communities supported by Citizens Advice Sheffield and the organisations that work with them

**Skills**

You will need excellent skills in the following areas:

- Listening, verbal, written and presentation communication skills
- Training skills, ensuring that participants have understood
- Able to communicate well with clients, colleagues and other agencies
- Able to work in partnership in multi-professional and multi-agency settings
- Able to keep accurate records
- Able to effectively manage your time and diary
- Ability to negotiate complex local community relationships and politics
- Effectively liaising with colleagues and ensuring others are kept informed
- Supporting and empowering staff and volunteers
- Strong ICT skills, including adaptability to new systems and tools

**Aptitude**

Commitment to:

- the goals and values of Citizens Advice Sheffield
- working flexibly and to adapting to changing needs and priorities
- team working
- building advice capacity across the city
- supporting and empowering community-based organisations
- personal learning and professional development
- equal opportunities and to valuing diversity

**Qualifications, training and accreditation**

Demonstrable experience and ideally a qualification as a trainer (eg Train the Trainer)

**Job Types**: Full-time, Part-time, Fixed term contract, Permanent
Part-time hours: 35 per week

**Salary**: £26,773.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: Hybrid remote in Sheffield, S1 4FW

Application deadline: 30/01/2023
Reference ID: CT 01-23



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