Customer Service Co-ordinator

2 months ago


Skegness, United Kingdom MICRONCLEAN LIMITED Full time

**LOCATION**: Skegness, Lincolnshire

**JOB TITLE**:Customer Service Coordinator

**JOB TYPE**:Full-Time

**HOURS OF WORK**: Monday to Friday - 9.00am to 5.00pm (with half an hour unpaid lunch break).

**SALARY**: £23,000 per annum

**THE ROLE**:
The purpose of this role is to contribute to the Customer Service department by working as part of a team to establish the customer’s needs, handle their queries and complaints in a professional, efficient and timely manner, to support BDMs and other internal customers in order to ensure our customers remain happy with the service we provide, and we are successful in retaining and renewing contracts.

The successful applicant will have a confident and polite telephone manner and an excellent ability to build rapport with a wide range of people. You must be self-motivated, a team player, able to work on own initiative and effective at organising and managing your workload.

Experience of using various IT packages is essential.

Please note you must hold a valid Driving Licence and be able to attend customer visits, measures and installations, which may involve overnight stays when required.

**Key Responsibilities to include:

- **
- First point of contact for the Customer
- Support for the BDMs and internal customer
- Service Calls
- Customer Visit/Customer Audits
- Installations (occasional)
- Reports for Customers
- Assisting with order entry
- Reception cover in the office
- Other general office/customer service admin

**Customer Service Coordinator role -**_ _**Employment Details**
- ** £23,000 per annum.**:

- Full-time, permanent, all year round employment
- Hours of work: Monday to Friday 9.00am - 5.00pm
- ** 30 days’ annual leave (including bank holidays), increasing to 33 days for loyalty service.**:

- ** Company Sick Pay scheme.**:

- Based at Holly Road, Skegness, Lincolnshire, PE25 3AX.
- A generous yearly bonus paid every January, to all staff.

**Why Work for Micronclean as a Customer Services Coordinator?**

There are many reasons to join the Micronclean family, but here are just a few more:

- Competitive rates of pay, and voluntary overtime frequently available.
- Company pension contributions of 5% of salary.
- Various schemes to support employees with their mental health and wellbeing.
- Annual Family Fun Days, fully paid for by the business.
- A growing, family owned, highly successful business, with a history spanning back to the 1920s.
- Highly committed to investing in people and training, with a proven history of opportunities and promotions from within for employees who wish to progress.
- A great culture, represented in our company values known as the SKIEs.
- The knowledge that you are making a difference, playing a role in key supply chains such as the Covid-19 vaccine.

**About Micronclean**

Micronclean is a family-owned business based in Lincolnshire employing over 400 people. The company provides products and services to various industries.

Our current focus areas include rental of specialist work wear to cleanroom industries (pharmaceutical, medical devices, aerospace), and of protective workwear to manufacturing industries (engineering, automotive). The company also manufactures and distributes a range of cleanroom products, which it sells in the UK and exports throughout Europe and further afield, including India, Australia, and Canada.

The company has an ambitious vision for growth both in the UK where we are investing in all our plants and abroad. where our plant in Bangalore, India has recently been commissioned and is supporting the production of Covid-19 vaccines in India.

More information about Micronclean can be found on our website, please click here.


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