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Member Support Officer

4 weeks ago

Alfreton, United Kingdom EEM Ltd Full time

EEM is a rapidly expanding not-for-profit procurement consortium, set up to drive cost and efficiency savings in the public sector. Since 2010, our mission has been to provide high quality and efficient procurement solutions to save time and money for our membership whilst investing in local communities. We build strong and lasting relationships with our members and supply chain and are adaptable to support them with their own challenges. We strive to be trusted and respected in what we do and say.

Our membership has grown to nearly 300 public sector organisations with an aggregated housing stock of more than 2 million and new members are joining us each week. In the last 4 years we have seen an average annual growth in members of 47% and a framework throughput in excess of £120 million.

To support this growth, we’re looking for a Member Support Officer experienced in delivering good customer service in a busy environment.

The Member Support Officer role is an integral part of the daily interactions with our members and supply chain. Our Member Support Officers maintain and develop relationships with Member organisations, Contractors and Suppliers to ensure that they maximise the opportunities of working with a procurement consortium

**You will be responsible for**:

- Provide planned individual support to all new and existing members to promote the services of EEM and guide them through the use of our procurement solutions
- Proactively manage inactive members and expiring contracts to maximise the uptake of our services by members.
- Provide support to members and contractors with the on-boarding of new contracts ensuring compliance with the Public Contract Regulations and internal requirements
- Arrange, attend and facilitate a variety of meetings with members and contractors, both in person and online, take notes and ensure that actions are followed up
- Advise, draft and finalise all forms of contracts in liaison with the Member and Contractor/Supplier
- Support Members and Contractors with any performance issues, variations and contractual disputes which may arise.

**This role needs someone who**:

- Has substantial experience in the delivery of customer-orientated service with a customer first attitude
- Has experience of effectively and efficiently handling a variety of customer enquiries
- Has experience of leading meetings both in person and online
- Has strong project and/or contract management skills
- Has excellent written and verbal communication skills presenting information accurately, logically and concisely in ways that promote understanding
- Has experience of building and maintaining effective working relationships
- Has excellent IT skills. Competent in Microsoft Office
- Has experience of working within a busy office environment
- Is able to prioritise, plan and organise their own day to day activities
- Is willing to travel to meetings, using their own vehicle
- Is dedicated, passionate, committed and is looking to develop within a small business
- Knowledge of the social housing sector and/or procurement experience would be desirable

**In return for your hard work you can expect**:

- Salary grade starting point may be from £22,157 to £29,405 depending on experience and qualifications.
- Monday to Friday 37 hour flexible working week around the core hours of 9am and 3pm
- Hybrid working arrangements will be considered following a successful probation period
- 25 days annual leave rising to 32 after 5 years
- 5% matched pension
- Healthcare package with access to an exclusive discounts site

Whilst there are options for working from home, and flexi-working we want you to be excited to come to the office and be part of the team, so if you’re looking for a permanent work from home role - this one won’t be for you.

**Start date**: ASAP

**Please submit your CV along with a cover letter explaining why you think you are suitable and how you feel your previous experience will help you in this role.**

**Job Types**: Full-time, Permanent

**Salary**: £22,157.00-£29,405.00 per year

**Benefits**:

- Company events
- Company pension
- Flexitime
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

COVID-19 considerations:
We are taking Covid very seriously and are taking strong precautions to minimise the risk of transmission.

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

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