Patient Experience Support Officer

2 weeks ago


Alfreton, Derbyshire, United Kingdom Derbyshire Community Health Services NHSFT Full time
Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site.

You will need to register if you do not already have an account Deal sensitively with concerns and complaints from service users, carers and members of the public predominantly by telephone and email Liaise effectively with staff at all levels of the Trust to resolve issues and answer enquiries Ensure responses are provided within agreed timescales by working in a highly organised way Maintain various databases to ensure accurate records are continually maintained, working to agreed Implement and maintain effective manual and electronic filing systems Work flexibly, being able to adapt and coordinate plans at short notice to attend or coordinate meetings or training Put the patient at the heart of everything you do, acting as an ambassador in resolving their enquiries and providing an excellent service on behalf of the Trust.



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