Information Technology Support Engineer

1 week ago


Alfreton, Derbyshire, United Kingdom Searchability® Full time £34,000
IT SUPPORT TECHNICIAN Opportunity for an IT Support Technician to join an Alfreton based innovative company.
Salary up to £34,000 + fantastic benefits including annual bonus scheme, matched 7% pension, medical cash plan, cycle to work scheme and more

Apply online or contact robert.

A global leader in high-quality commercial flooring and comprehensive flooring solutions, we specialize in Linoleum, Vinyl, Luxury Vinyl Tiles, Flocked Flooring, Carpet Tiles, and Entrance Flooring Systems.

Annual bonus scheme
34 days' holiday
7% matched pension
Medical Cash Plan
Free Parking
Cycle to work scheme

Reporting to the UK IT Support & Operations Team Leader, the IT Support Technician is the primary contact for UK IT support, addressing inquiries, problems, and requests from local and remote employees promptly.

Responsibilities include providing email, telephone, and remote support to UK/IE users, conducting on-site visits as needed, and ensuring all issues are logged and resolved.

The role involves overseeing local site IT projects, managing device implementations and upgrades, and collaborating on telephony migrations to Teams telephony.

Operational duties encompass installing and maintaining user devices and software, ensuring compliance, and conducting network maintenance. The technician also handles documentation, backups, and Windows 10 to Windows 11 migrations.

Additionally, they test and implement new services, manage day-to-day user requests, and support IT-related site improvement projects at UK sites.

IT SUPPORT TECHNICIAN - ESSENTIAL SKILLS
Demonstrated experience in IT support, primarily within a Microsoft environment, with strong familiarity with Microsoft Windows 10/11.

Proficiency in supporting the Microsoft 365 suite, including Office, OneDrive, SharePoint, and Teams, along with expertise in IT security solutions such as Microsoft Defender.

Sound grasp of networking equipment and technologies.
Commitment to prioritizing customer satisfaction, delivering high-quality customer service.
Exceptional interpersonal skills for building effective working relationships and communicating technical concepts across all organizational levels.

Self-motivated and capable of independent work on tasks and projects, with a proactive approach to learning and adapting to new technologies.

Please either apply by clicking online or emailing me directly robert.
Feel free to follow me on Twitter (X) @SearchableRob or connect with me on LinkedIn by searching 'Rob Elvey'.
KEY SKILLS - AZURE, WINDOWS, IT SUPPORT, MICROSOFT SERVER

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