IT Service Desk Apprentice

5 months ago

Edinburgh, United Kingdom QA Apprenticeships Full time

**Are you our missing ingredient?**

If you’ve booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded your favourite hang out’s app, you will likely have used our product.

We are a family business with Scottish roots. We operate from our modern head office in Edinburgh to our Marketing Technologies Division in Staffordshire, or our Innovation Centre in Abingdon and hotel management solutions base in Cardiff.

If you’re looking to carve out a career where you can make a genuine difference, get truly involved in shaping the future and also shine as a person, then this is definitely the place for you.

**What we value**:
Passion, Teamwork, Innovation, Professionalism, Accountability and Customer Obsession are the values that make us the company we are.

We are going on an exciting journey, and we need more like-minded travellers to help us get there

If this sounds like you then we would love to hear from you

**Responsibilities**:

- Log all incidents within our call logging software, ensuring all relevant information is obtained, correct categorisation and SLA is chosen and advise caller of unique call reference number
- Provide problem diagnosis, using appropriate support tools and resolution for problems. Assign calls to correct third party queues where appropriate
- Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times
- Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests
- Escalate any issues but try and ensure they are dealt with before problems occur
- Resolve and close incidents and requests to customer satisfaction or escalate to the appropriate Account Manager where necessary
- To contribute to overall achievements of required Service Level by maintaining agreed personal targets. Assist in ensuring SLA’s and KPI’s are met
- Ensure processes are documented and updated as necessary

**You will need the following skills**:

- Motivation and talent, someone who thrives in a fast-paced environment
- Excellent written and oral communication skills with a passion for providing outstanding customer service
- Solid technical skills with a talent for troubleshooting and problem solving
- Strong analytical skills with a great attention to detail
- A flair for multi-tasking in a high-pressured environment
- A collaborative and proactive approach in all aspects of your work

**What’s in it for you**:

- Salary £16,800 per annum
- Weekly standard shift patterns are - Monday to Friday (40 Hours per week) 9.00am - 6.00pm
- Have your birthday as a day off on us
- Generous annual leave, with the ability to buy extra leave and sell leave back
- Employee protection - Life assurance, critical illness, income protection
- High street discounts
- Cycle to work salary sacrifice scheme
- Values in Action’ quarterly cash awards
- Employee of the year Awards

**Future prospects**:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

**Important information**:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.

If you are interested in starting your career and receiving a work based qualification at the same time **APPLY NOW

  • IT Service Desk Apprentice

    5 months ago

    Edinburgh, United Kingdom QA Apprenticeships Full time

    **Employer description**: Computershare is a global leader in financial administration with over 14,000 employees around the world, serving over 25,000+ clients. To help drive their next phase of growth, Computershare are currently seeking an IT Service Desk Apprentice to join the team in their global technology hub based in the centre of...

  • Service Desk Coordinator

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Join Our Team as a Service Desk CoordinatorWe are seeking a highly skilled and motivated Service Desk Coordinator to join our team at Be-IT. As a Service Desk Coordinator, you will be the first point of contact for all incoming tickets, responsible for initial triage, prioritization, and routing to the most suitable team or engineer.Key...

  • Service Desk Coordinator

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time £28,000 - £32,000

    Service Desk CoordinatorWe are seeking a highly skilled Service Desk Coordinator to join our team in Edinburgh. As a key member of our service desk, you will be responsible for providing exceptional customer service to our clients, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Initial triage of incoming...

  • Service Desk Coordinator

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time £28,000 - £32,000

    Service Desk CoordinatorWe are seeking a highly skilled Service Desk Coordinator to join our team in Edinburgh. As a key member of our service desk, you will be responsible for providing exceptional customer service to our clients, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Initial triage of incoming...

  • Service Desk Coordinator

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time £28,000 - £32,000

    Service Desk Coordinator OpportunityWe are seeking a highly skilled Service Desk Coordinator to join our team in Edinburgh. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Initial triage and prioritization of incoming ticketsRouting tickets...

  • Service Desk Coordinator

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time £28,000 - £32,000

    Service Desk Coordinator OpportunityWe are seeking a highly skilled Service Desk Coordinator to join our team in Edinburgh. As a key member of our Service Desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Initial triage and prioritization of incoming ticketsRouting tickets...

  • Service Desk Coordinator

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Join Our Team as a Service Desk CoordinatorWe are seeking a highly skilled and motivated Service Desk Coordinator to join our team at Be-IT. As a Service Desk Coordinator, you will be the first point of contact for all incoming tickets, responsible for initial triage, prioritization, and routing to the most suitable team or engineer.Key...

  • Service Desk Coordinator

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Join Our Team as a Service Desk CoordinatorWe are seeking a highly skilled and motivated Service Desk Coordinator to join our team at Be-IT. As a Service Desk Coordinator, you will be the first point of contact for all incoming tickets, responsible for initial triage, prioritization, and routing to the most suitable team or engineer.Key...

  • Service Desk Coordinator

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Join Our Team as a Service Desk CoordinatorWe are seeking a highly skilled and motivated Service Desk Coordinator to join our team at Be-IT. As a Service Desk Coordinator, you will be the first point of contact for all incoming tickets, responsible for initial triage, prioritization, and routing to the most suitable team or engineer.Key...

  • Service Desk Coordinator

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Join Our Team as a Service Desk CoordinatorWe are seeking a highly skilled and motivated Service Desk Coordinator to join our team at Be-IT. As a Service Desk Coordinator, you will be the first point of contact for all incoming tickets, responsible for initial triage, prioritization, and routing to the most suitable team or engineer.Key...

  • Service Desk Coordinator

    1 month ago

    Edinburgh, United Kingdom Be-IT Full time

    Service Desk CoordinatorWe are seeking a highly skilled Service Desk Coordinator to join our team at Be-IT. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Initial triage of incoming tickets to prioritize and route them to the most suitable...

  • Service Desk Coordinator

    1 month ago

    Edinburgh, United Kingdom Be-IT Full time

    Service Desk CoordinatorWe are seeking a highly skilled Service Desk Coordinator to join our team at Be-IT. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Initial triage of incoming tickets to prioritize and route them to the most suitable...

  • Service Desk Coordinator

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Be-IT Service Desk CoordinatorWe are seeking a highly skilled and proactive Service Desk Coordinator to join our team in Edinburgh. As the first point of contact for all incoming tickets, you will play a critical role in ensuring the smooth operation of our Managed Service Provider (MSP) environment.Key Responsibilities:Initial triage to prioritize and route...

  • Service Desk Coordinator

    1 month ago

    Edinburgh, Edinburgh, United Kingdom Be-IT Full time

    Be-IT Service Desk CoordinatorWe are seeking a highly skilled and proactive Service Desk Coordinator to join our team in Edinburgh. As the first point of contact for all incoming tickets, you will play a critical role in ensuring the smooth operation of our Managed Service Provider (MSP) environment.Key Responsibilities:Initial triage to prioritize and route...

  • Service Desk Coordinator

    4 weeks ago

    Edinburgh, United Kingdom Be-IT Full time

    Are you ready to be part of a thriving MSP in Edinburgh, supporting over 4,000 end users across a diverse range of clients?Do you want to work for a company that values professional development and career growth?As a Service Desk Coordinator, you'll be the first point of contact for all incoming tickets. Your role will involve initial triage to prioritize...

  • Service Desk Coordinator

    4 weeks ago

    Edinburgh, United Kingdom Be-IT Full time

    Are you ready to be part of a thriving MSP in Edinburgh, supporting over 4,000 end users across a diverse range of clients?Do you want to work for a company that values professional development and career growth?As a Service Desk Coordinator, you'll be the first point of contact for all incoming tickets. Your role will involve initial triage to prioritize...

  • Service Desk Coordinator

    4 weeks ago

    Edinburgh, United Kingdom Be-IT Full time

    Are you ready to be part of a thriving MSP in Edinburgh, supporting over 4,000 end users across a diverse range of clients?Do you want to work for a company that values professional development and career growth?As a Service Desk Coordinator, you'll be the first point of contact for all incoming tickets. Your role will involve initial triage to prioritize...

  • IT Service Desk Coordinator

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Eden Scott Full time

    Service Desk Coordinator OpportunityWe are seeking a highly skilled Service Desk Coordinator to join our team at Eden Scott. As a key member of our IT service desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Act as the primary point of contact for all service desk inquiries via...

  • IT Service Desk Coordinator

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Eden Scott Full time

    Service Desk Coordinator OpportunityWe are seeking a highly skilled Service Desk Coordinator to join our team at Eden Scott. As a key member of our IT service desk, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Act as the primary point of contact for all service desk inquiries, providing...

  • IT Service Desk Coordinator

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Eden Scott Full time

    Service Desk Coordinator OpportunityWe are seeking a highly skilled Service Desk Coordinator to join our team at Eden Scott. As a key member of our IT service desk, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Act as the primary point of contact for all service desk inquiries, providing...