Caseworker

2 months ago

London, United Kingdom Victim Support Full time

We have an exciting opportunity for multiple Triage Caseworkers to join the London team across various locations, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

**County/Borough**
- Greater London

**Office location**
- Victim Support, 2nd Floor, Whitecross Studios, 50 Banner Street, London, Greater London, EC1Y 8ST

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- Monday - Friday 9am-5pm and 12pm-8pm, two Saturdays per month

**Basic Salary**
- £28,300 per annum (FTE £25,500 per annum plus £2,800 per annum London Weighting Allowance)

**Allowances**
- London Weighting

**Contract type**
- Permanent

**DBS required?**
- Yes

**Police vetting required?**
- No

**Closing Date**
- 21/02/2024

**Ref No**
- 5408

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the roles**:
These roles offer flexibility for home and office working with travel to appointments to meet clients across London is required. Office locations are based in Islington & Earls Court.

As a Triage Caseworker you will cover shifts on a rota basis Monday to Friday 8am to 8pm and Saturday 9am to 5pm (2 Saturdays per month). You will make initial contact with clients explaining Victim Supports services & completing initial needs & risks assessment, and were required making ongoing referrals. You will need experience of delivering a telephone work and processing service with clients in a similar setting along with knowledge around safeguarding issues and legislation.

You will need to be able to manage a demanding workload and to meet a range of conflicting deadlines.

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

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