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Caseworker

5 months ago

London, United Kingdom House of Commons Full time

Caseworker for Member of Parliament

The role will ideally suit someone with some experience in a role which has given experience of dealing with members of the public such as Citizen's Advice or Customer Services.

Individual tasks include, but are not limited to:
Manage and progress portfolio of casework,

Gathering relevant information to resolve or progress cases appropriately.

Ensure all cases are logged,

Monitor progress and ensure all identified actions are taken.

Ensure records are kept and information managed confidentially and in line with the Data Protection Act.

Liaise with Government agencies, voluntary sector and others to resolve constituency matters.

Respond to routine correspondence and enquiries from constituents.

Opening and dispatching mail, photocopying, filing, record-keeping and typing correspondence.

Essential attributes:
Good IT and word processing skills, including experience of Microsoft Office.

Ability to draft correspondence.

Aptitude for advice work and the ability to maintain client confidentiality.

Ability to deal effectively with a wide range of people by telephone and in writing.

Good personal organisational and time management skills.

Ability and confidence to work without close supervision.

This is not a policy or political role. It is expected that any applicant will be broadly sympathetic to the aims of the Conservative Party.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO).

**Salary**: £24,000.00-£35,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Case Worker