Stock Control Administrator

3 weeks ago


Colchester Business Park, United Kingdom Reed Business Support Full time

PART TIME - Stock Advisor / Customer Service - 3 days a week 09:00 - 17:00 across a two week rotation.

I am currently recruiting for a client of mine who are based in Colchester. This company are growing at a rate of Knots. They are the experts in their field and there is no better time to join them.

They are looking for a friendly, engaging, and positive person who’s passionate about delivering amazing and consistent customer service.

You will share responsibility for building and managing new and existing relationships with our customers. Working within a team you will deal with a range of enquiries from consumer to large businesses and be able to efficiently process orders for dispatchresolving any issues quickly and professionally.

Over time you will build in-depth knowledge of our products and services and be able to advise solutions, offering genuine, honest, and knowledgeable advice on all our products.

**Main Responsibilities of the post include;**
- First point of contact for customers when enquiring about products and services.
- Delivering great customer service to build and maintain outstanding customer relationships
- Demonstrating and advising customers of products and services to identify their needs and to suggest appropriate products
- Processing orders with a high degree of accuracy
- Resolving queries in the best interest of both the customer and the company
- Maintaining an in-depth knowledge of Webshop products to provide suitable recommendations to customers as needed
- Addressing customer concerns and inquiries as well as resolving customer complaints
- Answering telephone calls in a courteous and professional manner
- Handling all discounts, price changes, and customer returns accordingly
- Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required
- To carry out any reporting requirements as necessary
- Develop good working relationships with all other areas of the business
- To use Excel as a tool for calculating and analysing.

**Ideal Skills Required to Succeed**
- Exceptional customer service skills.
- Proactive approach to teamwork
- Delivering high quality Customer Service
- Strong communication and relationship management skills
- Have a calm and friendly but professional disposition in all situations
- Attention to detail and a high level of accuracy
- Strong listening, keyboard, communication, and interpersonal skills
- Experience in liaising with other departments e.g., finance, operations, and field sales.
- Be an ambitious team player
- Stock control experience
- Complaint Management
- Actively participating in continuous improvement
- Have excellent English skills, both written and spoken
- Good working knowledge of Word, Excel, PowerPoint, and Google suites.

If you are interested and have experience in a role like the above description, please click the link below to APPLY NOW


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