Reception Coordinator

2 weeks ago

Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

Deal with routine patient and visitor enquiries both on the phone and face to face regarding the locations of wards and departments in the NNUH in a helpful, courteous and efficient manner. Liaise with other departments in the NNUH such as Security, SERCO and clinical departments as necessary to ensure patients and visitors are given correct and timely information and advice Implement the Trusts parking validation policy with regard to the validation of parking tickets in line with the regular updates provided by the Travel Office. Issue of temporary official visitors passes in line with the Trusts Visitors Policy. Ordering of official account taxis as directed by wards or departments from recognised contracted taxi provider.

Ordering of cash account taxis when requested by patients or visitors. Receive, record and dispatch/securely store patient health record notes delivered by ISS courier. Record and arrange dispatch of specimens and other equipment by using shuttle bus or ISS courier.

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