Patient Services Coordinator

3 months ago

Norwich, United Kingdom St Stephens Gate Medical Partnership Full time

We are a busy city centre medical practice offering outstanding patient care, and we have an exciting opportunity for a proactive Patient Services Coordinator to join our hardworking reception team.

We have a large team of Patient Coordinators who work alongside our Communications Team, Prescription Team, Medical Secretaries and Clinicians to offer outstanding patient care. We are a dual-site practice, based between St Stephens Gate Medical Centre and Newmarket Road surgery, and provide care for around 19,000 patients.

The hours are allocated on a rota and you would usually have the same work pattern every week. The practice is open from 8:00am to 6:30pm.

The Patient Services Role includes:

- Answering telephone calls promptly and efficiently in our back reception area. Please note this is a call centre style environment.
- Relaying test results or clinical information to the patient under the direction of a clinician
- Dealing with patient enquiries, either face to face, on the telephone or via electronic/text messages
- Booking patient appointments, following our appointment system protocols
- Working on our front reception desk, dealing with face to face enquiries

We are looking for the following qualities in our new team member:
Essential
- GCSE Maths and English grade C or above (or equivalent)
- Confident IT user and able to quickly learn new computer systems
- Able to work calmly under pressure in a busy environment

Desirable
- Previous customer service experience
- SystmOne experience (but full training will be given)
- Efficient and accurate processing of information
- Problem solving and a proactive team ethos

Benefits include attractive city centre location and NHS pension. Unfortunately, parking on site is for GPs and patients only. We are ideally looking for a full time role at 37.5 hours per week.

**Job Types**: Full-time, Permanent

**Salary**: £11.13 per hour

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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