Patient Care Coordinator
4 days ago
About the Role
We are seeking a highly organized and customer-focused individual to join our team as a Patient Care Coordinator. As a key member of our Practice team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.
Key Responsibilities
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of secretarial and clerical support to clinical staff and other members of the Practice team.
- Facilitate effective communication between patients, members of the primary healthcare team, secondary care, and other associated healthcare agencies.
Requirements
- GCSE grade A to C in English and Maths.
- Reception staff need to be tactful, helpful people who can communicate well and sympathetically with employers, colleagues, and most importantly with patients who are invariably worried and concerned and, who at times may be difficult.
What We Offer
- Competitive pay.
- 5 weeks annual leave plus bank holidays.
- NHS pension.
- Uniform.
- Complimentary refreshments.
- Free parking.
- Training opportunities and development.
- Annual salary review.
- Social events.
- Structured environment with regular appraisal and feedback.
About Us
We are a busy City Practice, providing services for 8,000 patients. Our team includes 3 GP Partners, 2 Salaried GPs, 3 Nurses with a variety of skills, including Sexual Health and Diabetes Management, and a Phlebotomist. We are also pleased to welcome PCN employed colleagues and are joined each week by a Physiotherapist, a Mental Health Nurse, a Clinical Pharmacist, and a Physician's Associate.
We use SystmOne for our Clinical system and also utilise various digital platforms to support our processes. We are a well-established training Practice and welcome GP Registrars on six-monthly placements.
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