Technical Client Services Assistant

2 weeks ago


Norwich, United Kingdom rthirteen recruitment Full time

R13 recruitment are working in partnership with a well-established business in their search for a **Client Services Assistant** within their Technical department, which has become available due to continued company growth and success. Working within a dedicated team, your core area of focus will be to provide technical support and a high levelof service to clients.

You will have a passion for delivering excellent levels of service coupled with a high level of accuracy and attention to detail.

**Duties to include**:

- Managing the client’s transition to and administration of upgraded bespoke software, including client onboarding.
- Liaising with customers to provide guidance and support on system upgrades.
- Reviewing customer suitability.
- Preparing upgrade manuals in a required format ensuring it meets company policy.
- Providing support to internal teams and clients, including system testing, researching and gathering evidence.
- Monitoring booked in upgrades.

**You will have/be**:

- Advanced written and spoken English, proficiency in reading with speed, accuracy and comprehension.
- Excellent customer service skills.
- Computer literate with working knowledge of Microsoft word.
- Proactive with excellent time management.
- Experience of proof-reading is desired.
- Understanding of ISO standards is desired but not essential.

This is a full-time permanent position working Monday to Friday 9am-5pm. The offered salary is £22,500 per annum. A comprehensive benefits package is available, including a pension scheme, health plan, gym discounts, holiday purchase scheme and 5 weeks annualleave + bank holidays and birthday day off

**How to apply**:
**About rthirteen**:
Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makesa difference.

R13 recruitment are working in partnership with a well-established business in their search for a **Client Services Assistant** within their Technical department, which has become available due to continued company growth and success. Working within a dedicated team, your core area of focus will be to provide technical support and a high levelof service to clients.

You will have a passion for delivering excellent levels of service coupled with a high level of accuracy and attention to detail.

**Duties to include**:

- Managing the client’s transition to and administration of upgraded bespoke software, including client onboarding.
- Liaising with customers to provide guidance and support on system upgrades.
- Reviewing customer suitability.
- Preparing upgrade manuals in a required format ensuring it meets company policy.
- Providing support to internal teams and clients, including system testing, researching and gathering evidence.
- Monitoring booked in upgrades.

**You will have/be**:

- Advanced written and spoken English, proficiency in reading with speed, accuracy and comprehension.
- Excellent customer service skills.
- Computer literate with working knowledge of Microsoft word.
- Proactive with excellent time management.
- Experience of proof-reading is desired.
- Understanding of ISO standards is desired but not essential.

This is a full-time permanent position working Monday to Friday 9am-5pm. The offered salary is £22,500 per annum. A comprehensive benefits package is available, including a pension scheme, health plan, gym discounts, holiday purchase scheme and 5 weeks annualleave + bank holidays and birthday day off

**How to apply**:
**About rthirteen**:
Powered by our principals - we link individuals with opportunities to fulfil their potential and introduce client partners to associates to aid their business evolution. Contact us, for a completely confidential chat. rthirteen, clever recruiting which makesa difference.



  • Norwich, United Kingdom Kelly Services Full time

    **Accounts Assistant** **Location: Norwich** **Salary: £22k** **Job Type: Office Based, Full Time** **Description** Our client is looking for an Assistant Accountant to work in their outsource finance team in their Norwich office. This team provides an in-house service for their clients. They use cloud based software to manage their day-to-day tasks...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a central Norwich based Wealth Management company whom provide investment and retirement advice to a High Net Worth client base. To support the Financial Planning Partners by providing back-office support where required, whilst working with the administration team as well as working closely with the Operations Manager. My clients practice...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a central Norwich based Wealth Management company whom provide investment and retirement advice to a High Net Worth client base. a boutique practice that believes in putting their strong client base at the forefront of all that they do. The role – purpose To support the Financial Planning Partners by providing back-office support where...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. To support the Financial Planning Partners by providing back-office support where required, whilst working with the administration team. To learn all aspects of the administrative work involved in a busy financial services...


  • Norwich, United Kingdom NielsenIQ Full time

    **Job Description**: **CLIENT SERVICE SPECIALIST** Brandbank team - Norwich office **ABOUT THE ROLE** You will work as part of the Retail Services Team, providing a first class customer experience to our retailer base. Your time will be spent with your key customer contacts on a daily basis as well as interacting with key departments internally including...

  • Technical Designer

    4 days ago


    Norwich, United Kingdom Norwich Aluminium Limited Full time

    Reporting to the Commercial Director you will be a Technical Designer in the Design Team. As Technical Designer you will provide comprehensive technical design services to Norwich Aluminium and Norwich Aluminium clients. You will possess excellent communication skills and emotional intelligence; you may be liaising with suppliers, customers as well as...

  • Client Service Executive

    Found in: Talent UK C2 - 2 weeks ago


    Norwich, United Kingdom NielsenIQ Full time

    Job Description You will work as part of the Retail Services Team, providing a first class customer experience to our retailer base. Your time will be spent with your key customer contacts on a daily basis as well as interacting with key departments internally including Supplier Sales and the wider Business You will be expected to achieve a high level...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. a boutique practice that believes in putting their strong client base at the forefront of all that they do. To support the Financial Planning Partners by providing back-office support where required, whilst working with the...


  • Norwich, United Kingdom Service Service Full time

    My client is looking for an experienced Paraplanner to join their established Financial Planning team; this is an excellent opportunity to join a well established team of wealth management and retirement provision, professionals. My client is one of the county’s leading employers, with excellent opportunities for personal and financial development and a...

  • Technical Author

    Found in: beBee S GB - 3 weeks ago


    Norwich, United Kingdom Todd Hayes Ltd Full time

    Technical AuthorOur client, a leading independent Oil & Gas operator, are currently seeking a Technical Author to join the QSSHE team based in Norwich.This is a full-time, initial 12 month contract position, working Monday to Friday in our clients Norwich office click apply for full job details

  • HR Assistant

    4 days ago


    Norwich, United Kingdom Impact Business Partnerships Full time

    **Main Purpose of the role**: The primary purpose of this role is to support the provision of HR Business Partnering to the Care and Professional Services Business Function within the Impact Business Partnership Group. Supporting the HR Business Partners with the delivery of technical and best practice employment advice to business leaders and managers, the...

  • Paraplanner / Technical Planner

    Found in: Whatjobs ES C2 - 3 days ago


    Norwich, United Kingdom Service Service Full time

    My client is looking for an experienced Paraplanner to join their established Financial Planning team; this is an excellent opportunity to join a well established team of wealth management and retirement provision, professionals.My client is one of the county’s leading employers, with excellent opportunities for personal and financial development and a...


  • Norwich, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial...

  • Technical Author

    2 weeks ago


    Norwich, United Kingdom Todd Hayes Ltd Full time

    Technical AuthorOur client, a leading independent Oil & Gas operator, are currently seeking a Technical Author to join the QSSHE team based in Norwich.This is a full-time, initial 12 month contract position, working Monday to Friday in our clients Norwich office.This position is responsible for designing graphics and layouts, writing, editing and publishing...

  • Technical Author

    2 days ago


    Norwich, United Kingdom Todd Hayes Ltd Full time

    Technical AuthorOur client, a leading independent Oil & Gas operator, are currently seeking a Technical Author to join the QSSHE team based in Norwich.This is a full-time, initial 12 month contract position, working Monday to Friday in our clients Norwich office.This position is responsible for designing graphics and layouts, writing, editing and publishing...

  • Financial Planner Assistant

    Found in: Whatjobs ES C2 - 3 days ago


    Norwich, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals.You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial...


  • Norwich, United Kingdom Norwich University of the Arts Full time

    We are looking for an Assistant Web Services Developer to join our Web Services Team to assist with the development and maintenance of our range of online resources. You will join the IT Services team in one of the UK’s top creative universities. Your fresh ideas, enthusiasm and self-motivation will be used to help shape the development of the...


  • Norwich, United Kingdom AC Environmental Services Ltd Full time

    We are an asbestos management company based just outside of Wymondham. We are looking for an enthusiastic, motivated, hard working person to assist with the smooth running of our busy company. Key duties include: - Taking phone calls - Load jobs onto system - Maintaining job records on system - Supporting contracts manager - Invoicing - Diary...

  • Sr. Client Service Specialist- Founder Shield

    Found in: Talent UK C2 - 2 weeks ago


    Norwich, United Kingdom Baldwin Risk Partners Full time

    Founder Shield is a risk management partner for rapidly evolving, high-growth companies. Our mission to create the best possible experience for purchasing insurance and managing risk for your company. We’re a tech-enabled, boutique broker focused exclusively on insurance solutions for emerging industries and niche insurance products. Our team of experts...


  • Norwich, United Kingdom Todd Hayes Ltd Full time

    Technical Safety EngineerOur client, a leading independent Oil & Gas operator are currently seeking a Technical Safety Engineer to join their team, located in Norwich.This is a full-time, 12 month contract based in Norwich, working Monday to Friday. The Technical Safety Engineer part of the QSSHE team and is responsible for the provision of safety...