Client Service Executive

3 weeks ago

Norwich, United Kingdom NielsenIQ Full time

Job Description

You will work as part of the Retail Services Team, providing a first class customer experience to our retailer base. Your time will be spent with your key customer contacts on a daily basis as well as interacting with key departments internally including Supplier Sales and the wider Business

You will be expected to achieve a high level of Customer Satisfaction and contribute to the overall growth of your retail accounts by supporting your National Account Manager

Responsibilities:

Manage with full autonomy retailer’s requests related to specific products/services and all our core products and services via email, phone, Live chat and/or face to face.  Being responsible for delivering first class service levels with contacts at all levels within your customer base, aiming to resolve all queries on the first occasion. Building and maintaining strong, long-lasting customer relationships and develop a trusted advisor partnership with key customer stakeholders, across all relevant divisions and departments. General Query resolution and ensuring that any significant issues are escalated internally through the appropriate channels in a timely manner as and when necessary. Supporting retailer eCommerce launches & projects through range management, ensuring that products are live ready for launch. Working with your retailers to create professional bespoke reporting services, and as necessary liaising with IT to arrange to have these automated Setting up new users in Product Library platform and running through full service capabilities to ensure the new user knows its functionality. Proactively calling customers where we identify an issue with their account, eg products due to go over SLA, special instructions not clear, images / data not to spec, facilitating invoice query resolution Working closely with the National Account Manager to identify and achieve objectives (revenue or otherwise).

Requirements:

Have proven account management & relationship building skills or other relevant experience. Experience in delivering client-focused solutions based on customer needs. Capable of hands on problem solving, and able to analyse processes to generate ideas and solutions Be articulate and a confident communicator at all levels able to work independently or as part of a team. Excellent written and spoken English. Be highly organised with good time management skills and a logical approach, able to prioritise their work load. Manage multiple tasks simultaneously, delivering against set milestones and deadlines and working under pressure. Enthusiastic, hardworking and adaptable, with good attention to detail.

We offer:

Generous Pension Scheme Private Medical Insurance Life Assurance Gym Membership Discounts Cycling Solutions Scheme Holiday Entitlement plus additional Holiday Purchase Options Refer a Friend Scheme Local Discounts (Cinema tickets, retailers etc)

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

  • Client Service Executive

    6 days ago

    Norwich, United Kingdom NielsenIQ Full time

    The Client Service Executive will be responsible for a portfolio of accounts with overall responsibility for retail delivery across this portfolio. You will be responsible for achieving Monthly Service KPI’s, as well as ensuring key business metrics around timeliness, quality and coverage are maintained effectively through effective use of the Freshdesk...

  • Trainee Client Services Administrator

    2 weeks ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. To support the Financial Planning Partners by providing back-office support where required, whilst working with the administration team. To learn all aspects of the administrative work involved in a busy financial services...

  • Trainee Client Services Administrator

    2 weeks ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. a boutique practice that believes in putting their strong client base at the forefront of all that they do. To support the Financial Planning Partners by providing back-office support where required, whilst working with the...

  • Chief Executive Officer

    5 days ago

    Norwich, United Kingdom Pure Executive Full time

    **The Forum Trust - Chief Executive Officer Opportunity** Pure Executive is proud to be working in exclusive partnership with The Forum Trust to appoint their next Chief Executive Officer. The Forum is a unique space in Norwich City centre, built for the benefit of the public across the East of England. It was established with a 125-year purpose as a...

  • Client Development Executive

    3 weeks ago

    Norwich, United Kingdom NielsenIQ Full time

    Job Description ABOUT THIS JOB The Client Development Executive will be responsible for a portfolio of accounts, with overall responsibility for revenue delivery across this portfolio. You will be responsible for achieving Quarterly targets; primarily these will be revenue based, but you will also be accountable for consistently improving retailer...

  • Advertising Sales Executive

    4 weeks ago

    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    We are recruiting for a rapidly growing, forward-thinking business which, due to consecutive record-breaking years, is establishing a new sales team to develop into new areas within the business. The basic starting salary is £21,000 which rises to £24,000 upon successful completion of a 3-month training period. There is also a fantastic commission...

  • Client Service Executive

    4 weeks ago

    Norwich, Norfolk, United Kingdom NielsenIQ Connect Partner Network Full time

    You will work as part of the Retail Services Team, providing a first class customer experience to our retailer base. Your time will be spent with your key customer contacts on a daily basis as well as interacting with key departments internally including Supplier Sales and the wider Business You will be expected to achieve a high level of Customer...

  • Private Client Lawyer | Hybrid working

    4 weeks ago

    Norwich, Norfolk, United Kingdom Executive Network Legal Ltd Full time

    Private Client Lawyer, Norwich – 4+ PQE – Top 50 law firm requires an ambitious and talented Private Client Solicitor or Legal Executive to join their highly rated team to deal with a high quality caseload of matters. JOB TITLE: Private Client Solicitor The newly appointed Private Client Solicitor will be joining a team of lawyers with a wealth of...

  • Managing Director

    3 weeks ago

    Norwich, Norfolk, United Kingdom Page Executive Full time

    About Our Client An SME technology business who has a great opportunity for a proven leader to help them in growing the business. Job Description As the Managing Director, you will:Provide visionary leadership to guide the company towards achieving its objectives Develop and execute the company's strategic plan, which includes growth objectives, client...

  • Sales Executive

    5 days ago

    Norwich, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE Basic Salary - £20,000 OTE- £35,000 + Location - Norwich Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team. As Sales Executive you must enjoy selling and thrive in a target driven environment. Responsibilities of a Sales Executive - Look after the customer's sales process from start...

  • Financial Planner Assistant

    2 weeks ago

    Norwich, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial...

  • Financial Planner Assistant

    2 weeks ago

    Norwich, United Kingdom Service Service Full time

    My client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals.You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial...

  • Paraplanner / Senior Paraplanner (DOE)

    2 weeks ago

    Norwich, United Kingdom Service Service Full time

    My client is a reputable and well established wealth management firm with offices east of Norwich. At present my client is looking to add an experienced Paraplanner to complement their team of existing professionals, this role is to support one of my clients Directors as well as act as a mentor to other aspiring financial services professionals within the...

  • Private Client Lawyer

    6 days ago

    Norwich, United Kingdom The Legists Full time

    JOB TITLE: Private Client Lawyer PQE: 2+ PQE LOCATION: Norwich SALARY: £40,000 plus DOE THE ROLE: Due to the continued success of new instructions within the private client team, this leading regional law firm is looking to recruit a well rounded and knowledgeable Private Client Lawyer into the busy team in Norwich. As the appointed Private Client Lawyeryou...

  • Paraplanner / Senior Paraplanner (DOE)

    2 weeks ago

    Norwich, United Kingdom Service Service Full time

    My client is a reputable and well established wealth management firm with offices east of Norwich.At present my client is looking to add an experienced Paraplanner to complement their team of existing professionals, this role is to support one of my clients Directors as well as act as a mentor to other aspiring financial services professionals within the...

  • Sales Executive

    4 weeks ago

    Norwich, Norfolk, United Kingdom Service Service Full time

    We are recruiting for an ambitious, forward-thinking business that, after year-on-year record-breaking results, is establishing a new sales team to develop new areas within the business. The basic starting salary is £23,000/annum and you will be put on a career development plan that will look to get this increased to £26,000/annum within your first 12-18...

  • Paraplanner / Technical Planner

    2 weeks ago

    Norwich, United Kingdom Service Service Full time

    My client is looking for an experienced Paraplanner to join their established Financial Planning team; this is an excellent opportunity to join a well established team of wealth management and retirement provision, professionals. My client is one of the county’s leading employers, with excellent opportunities for personal and financial development and a...

  • Paraplanner / Technical Planner

    2 weeks ago

    Norwich, United Kingdom Service Service Full time

    My client is looking for an experienced Paraplanner to join their established Financial Planning team; this is an excellent opportunity to join a well established team of wealth management and retirement provision, professionals.My client is one of the county’s leading employers, with excellent opportunities for personal and financial development and a...

  • Sales Executive

    3 weeks ago

    Norwich, United Kingdom In Technology Group Full time

    SEEKING A SALES EXECUTIVE TO JOIN A FAST-PACED AGENCY BASED HYBRID IN NORWICH!Location: NorwichApproach: Hybrid - 2 days on-siteSalary: £24K DOE + CommissionMy client is seeking a Dynamic Sales Executive to join a well-known agency, working with some of the UK's TOP brands.You will be client facing on marketing campaigns, getting deals over the line to...

  • Sales Executive

    3 weeks ago

    Norwich, United Kingdom In Technology Group Full time

    SEEKING A SALES EXECUTIVE TO JOIN A FAST-PACED AGENCY BASED HYBRID IN NORWICH! Location: Norwich Approach: Hybrid - 2 days on-site Salary: £24K DOE + Commission My client is seeking a Dynamic Sales Executive to join a well-known agency, working with some of the UK's TOP brands. You will be client facing on marketing campaigns, getting deals over...