Client Service Executive
1 month ago
You will work as part of the Retail Services Team, providing a first class customer experience to our retailer base. Your time will be spent with your key customer contacts on a daily basis as well as interacting with key departments internally including Supplier Sales and the wider Business
You will be expected to achieve a high level of Customer Satisfaction and contribute to the overall growth of your retail accounts by supporting your National Account Manager
Responsibilities:
- Manage with full autonomy retailer’s requests related to specific products/services and all our core products and services via email, phone, Live chatand/or face to face.
- Being responsible for delivering first class service levels with contacts at all levels within your customer base, aiming to resolve all queries on the first occasion.
- Building and maintaining strong, long-lasting customer relationships and develop a trusted advisor partnership with key customer stakeholders, across all relevant divisions and departments.
- General Query resolution and ensuring that any significant issues are escalated internally through the appropriate channels in a timely manner as and when necessary.
- Supporting retailer eCommerce launches & projects through range management, ensuring that products are live ready for launch.
- Working with your retailers to create professional bespoke reporting services, and as necessary liaising with IT to arrange to have these automated
- Setting up new users in Product Library platform and running through full service capabilities to ensure the new user knows its functionality.
- Proactively calling customers where we identify an issue with their account, eg products due to go over SLA, special instructions not clear, images / data not to spec, facilitating invoice query resolution
- Working closely with the National Account Manager to identify and achieve objectives (revenue or otherwise).
Requirements:
- Have proven account management & relationship building skills or other relevant experience.
- Experience in delivering client-focused solutions based on customer needs.
- Capable of hands on problem solving, and able to analyse processes to generate ideas and solutions
- Be articulate and a confident communicator at all levels able to work independently or as part of a team.
- Excellent written and spoken English.
- Be highly organised with good time management skills and a logical approach, able to prioritise their work load.
- Manage multiple tasks simultaneously, delivering against set milestones and deadlines and working under pressure.
- Enthusiastic, hardworking and adaptable, with good attention to detail.
We offer:
- Private Medical Insurance
- Life Assurance
- Cycling Solutions Scheme
- Refer a Friend Scheme
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.
Want to keep up with our latest updates?
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
#J-18808-Ljbffr-
Trainee Client Services Administrator
3 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeMy client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. To support the Financial Planning Partners by providing back-office support where required, whilst working with the administration team. To learn all aspects of the administrative work involved in a busy financial services...
-
Trainee Client Services Administrator
3 weeks ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeMy client is a Norwich based Wealth Management company who provide investment and retirement advice to a High Net Worth client base. a boutique practice that believes in putting their strong client base at the forefront of all that they do. To support the Financial Planning Partners by providing back-office support where required, whilst working with the...
-
Advertising Sales Executive
1 month ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeWe are recruiting for a rapidly growing, forward-thinking business which, due to consecutive record-breaking years, is establishing a new sales team to develop into new areas within the business. The basic starting salary is £21,000 which rises to £24,000 upon successful completion of a 3-month training period. There is also a fantastic commission...
-
Client Administrator
1 day ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeOur client is a dynamic, innovative insolvency practice, who are rapidly expanding and are now looking to recruit a Client Services Administrator to join their Norwich city centre-based team. We are looking for individuals who are intelligent, ambitious and most importantly, able to embrace the ethos of the business – thinking creatively, being...
-
Private Client Lawyer | Hybrid working
1 month ago
Norwich, Norfolk, United Kingdom Executive Network Legal Ltd Full timePrivate Client Lawyer, Norwich – 4+ PQE – Top 50 law firm requires an ambitious and talented Private Client Solicitor or Legal Executive to join their highly rated team to deal with a high quality caseload of matters. JOB TITLE: Private Client Solicitor The newly appointed Private Client Solicitor will be joining a team of lawyers with a wealth of...
-
Customer Services
1 day ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeOur client is a dynamic, innovative insolvency practice, who are rapidly expanding and are now looking to recruit a Client Services Administrator to join their Norwich city centre-based team. We are looking for individuals who are intelligent, ambitious and most importantly, able to embrace the ethos of the business – thinking creatively, being...
-
Client Service Executive
4 weeks ago
Norwich, United Kingdom NielsenIQ Full timeJob Description You will work as part of the Retail Services Team, providing a first class customer experience to our retailer base. Your time will be spent with your key customer contacts on a daily basis as well as interacting with key departments internally including Supplier Sales and the wider Business You will be expected to achieve a high level...
-
Paraplanner (Office,hybrid or Homebased)
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Full timeMy client is a reputable and well established wealth management firm with offices east of Norwich. At present my client is looking to add an experienced Paraplanner to complement their team of existing professionals, this role is to support one of my clients Directors as well as act as a mentor to other aspiring financial services professionals within the...
-
Norwich, Norfolk, United Kingdom Service Service Full timeMy client is a reputable and well established wealth management firm with offices east of Norwich. At present my client is looking to add an experienced Paraplanner to complement their team of existing professionals, this role is to support one of my clients Directors as well as act as a mentor to other aspiring financial services professionals within the...
-
Client Development Executive
4 weeks ago
Norwich, United Kingdom NielsenIQ Full timeJob Description ABOUT THIS JOB The Client Development Executive will be responsible for a portfolio of accounts, with overall responsibility for revenue delivery across this portfolio. You will be responsible for achieving Quarterly targets; primarily these will be revenue based, but you will also be accountable for consistently improving retailer...
-
Financial Planner Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Full timeMy client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent financial...
-
Financial Planner Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Full timeMy client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent...
-
Financial Planning Administrator
7 days ago
Norwich, Norfolk, United Kingdom Service Service Full timeMy client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent...
-
Financial Planner Assistant
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Full timeMy client is looking for an experienced Financial Planner Assistant to join their established Financial Planning team; this is an excellent opportunity to join a well-established team of wealth management and retirement provision, professionals. You will ideally have experience working in a Financial Planning environment previously e.g. Independent...
-
Marketing Executive/Senior Executive
1 day ago
Norwich, Norfolk, United Kingdom In Technology Group Limited Full timeSearching for Marketing Executives based in Norwich! We are proud to representing a national, industry leading financial client in searching for a Marketing Executive to join their established in-house team. They are looking for someone to raise awareness for their brand following a branding transformation! Marketing Executive Norwich (Hybrid) Marketing...
-
Insurance Account Executive
1 day ago
Norwich, Norfolk, United Kingdom Nashrock Recruitment Full timeSenior Commercial Account Executive Salary - £80,000 plus benefits and car allowance Hybrid Working - Norwich Base The Client: We are partnered with a long established independent Broker based in the Historic Part of Norwich, who have provided an insurance hub to the local insurance market. With a strong presence in the Commercial/Agricultural Scene they...
-
Insurance Account Executive
1 day ago
Norwich, Norfolk, United Kingdom Nashrock Recruitment Full timeSenior Commercial Account Executive Salary - £80,000 plus benefits and car allowance Hybrid Working - Norwich Base The Client: We are partnered with a long established independent Broker based in the Historic Part of Norwich, who have provided an insurance hub to the local insurance market. With a strong presence in the Commercial/Agricultural Scene they...
-
Marketing Executive/Senior Executive
1 day ago
Norwich, Norfolk, United Kingdom In Technology Group Full timeSearching for Marketing Executives based in Norwich! We are proud to representing a national, industry leading financial client in searching for a Marketing Executive to join their established in-house team. They are looking for someone to raise awareness for their brand following a branding transformation! Role: Marketing Executive Location: Norwich...
-
Lead Manufacturing Engineer
1 month ago
Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full timeThis role is designed tolead the Manufacturing Engineering effort with the development and deployment of strategies to ensure that NPI/D programs are executed on time and to the highest standard. Develop the client's current and future production capabilities and processes, ensuring they are continually improved with the introduction of new technologies...
-
Paraplanner / Technical Planner (Permanent)
2 weeks ago
Norwich, Norfolk, United Kingdom Service Service Full timeMy client is looking for an experienced Paraplanner to join their established Financial Planning team; this is an excellent opportunity to join a well established team of wealth management and retirement provision, professionals. My client is one of the county’s leading employers, with excellent opportunities for personal and financial development and a...