Contact Centre Team Leader

5 months ago

Reading, United Kingdom Activate Learning Full time

**Who we are**:
Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you’re working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

**_ Together, we will bring out the best version of yourself._**

**About the role**:
We have an exciting opportunity to join our Advice and Admissions team as a Contact Centre Team Leader in Reading.

As the Contact Centre Team Leader, you will lead the operation of the Group Contact Centre where customers are contacting by phone and digital enquiries and receive an exceptional customer experience that raises the reputation of Activate Learning and sets it apart from other providers.

**What do you need to be a successful as a Contact Centre Team Leader at Activate Learning?**

You will have strong administration and IT skills, along with a high level of attention to detail and the ability to analyse and report on data

About you:

- Experience working within a contact centre environment
- Experience of managing a team
- Understanding of Key Performance Indictors (KPIs) & Service Level Agreements (SLAs)
- Excellent written and verbal communications
- Knowledge of the Further Education and Higher Education sectors is desirable, but not essential

**Why work with the Activate Learning Group?**

Here are some of our benefits:

- Enrolment into generous pensions schemes
- Generous annual leave entitlement
- Excellent on-site facilities including free onsite parking, refectory facilities, Hair and Beauty salons
- An extensive Learning and Development programme with a range of CPD opportunities
- Specialised support and development for teaching staff
- Access to qualified coaches for all staff
- Leadership and Management development programmes
- Flexible working opportunities, where appropriate
- A comprehensive wellbeing programme including access to the Fika and Everymind app
- Mental Health support including access to Mental Health First Aiders
- Employee resource groups
- Employee Assistance Programme
- Cycle to work scheme
- Refer a friend vacancy incentive
- Access to student discount programmes

**Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.**
- Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level._
- Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK._
- Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter into an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL._

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