Team Leader

4 months ago

Reading, United Kingdom Equans Full time

**Requisition ID**: 48401

**Domain**: Support Services/Customer Services and Administration

**Contract type**: Permanent

**Schedule**: Full-Time

**Equans is looking for a Regional Planning Team Leader to join our team in Reading on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary, and benefits package.**

**Overview**:
The successful applicant will provide a professional service to all our customers, both internal and external, in all areas of the scheduling function in accordance with contractual scope.

You will be expected to supervise and support the team where required, providing leadership, guidance, and assistance with all associated tasks.

**Key Deliverables**:

- Overseeing a small team of schedulers to ensure 100% of PPMs are planned in the calendar month.
- Ensure the team of schedulers are working through all reactives that come in throughout the day, and ensure all reactives are assigned to internal or external labour.
- Ensure the schedulers are following through P1 urgent jobs through to completion, and if work cannot be completed it is escalated and mitigating reasons added to the CAFM team.
- Manage the jeopardy management process in the team, ensuring jeopardy checklists are being completed on a monthly basis.
- Keep a track of all year-to-date PPMs and work with the scheduling team and contract managers to ensure the PPMs are planned at the earliest convenience.
- Carry out audits on a daily basis with the team members to ensure key contracts are being managed, and notes and mitigations are being added to the CAFM system.
- Have a weekly meeting with individual schedulers to check planners, make sure there is zero non-productive time scheduled for the engineers.
- Attend weekly meetings with Contract and Regional Managers to go over regional scheduling performance and highlight any issues and risks.
- Carry out monthly 121’s with the team members to ensure every team member is ware of their contribution and also pick up any scheduling issues.
- Ensuring all HR and staff management is carried out and followed, such as absence, lateness, adherence, Personal Development and setting of objectives.
- Manage the team resource to ensure there is adequate cover throughout the day.
- Manage customer systems and portals and ensure the scheduling team are adding updates, completing work and uploading documentation.
- To demonstrate rapid response to customer issues and show a systematic approach to problem solving.
- Resolve issues at first level and escalate when required.

**What can we offer you?**

On offer is a competitive salary, and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
- 24/7 Employee Assistance Program and access to mental wellbeing app

**Required skills/experience**:

- Proven People Management experience, preferably in a customer service or contact centre environment.
- Customer Service experience, either face to face or in the Call or Contact Centre environment.
- Scheduling experience within a busy organisation is essential.
- Good IT knowledge and experience covering knowledge of MS Outlook and other MS Office packages including: Word and Excel.
- Desirable skills - FM / Property Experience, knowledge of other MS Office packages, including PowerPoint, Access, Visio, knowledge of all current CSC operating systems, knowledge of Room and Desk Booking systems, general understanding of Company wide processes.

**Who are we?**:
Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

**What’s next?**:

- At Equans we’re committed

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