Field Support Agent

4 months ago

StokeonTrent, United Kingdom FOODHUB Full time

**Field Support Advisor**

**About Us**:
Foodhub is a highly successful tech business providing EPOS and APOS systems to the restaurant and takeaway industry. Our online portal, Foodhub is a consumer-focused online food ordering platform enabling customers to order their favourite dishes at the click of a button. Foodhub provides latest technology, dedicated customer service and international advertising campaigns, our restaurant and takeaway partners couldn’t be in better hands. The time for our sector is now, and we are therefore looking for **Field Support Agent **to join our team.

The role involves supporting clients nationally across the UK with a range of technical issues. This can be as simple as replacing a piece of broken hardware, but will include a wide variety of software and hardware related tasks. The top five duties include:

- Visiting clients across the UK as required by the Company
- Diagnosing the root cause of technical issues on site, with the help of remote support where required
- Fixing technical issues quickly to enable clients to return to normal trade
- Reporting themes and trends to the Company to enable continuous improvement
- Training clients in the use of their hardware and software while on site helping them to leverage the benefits of the Foodhub platform

Our clients are generally busy takeaway or restaurant owners. Some own multiple branches in the same town or across the country. We have a remote telephone-based service to support them, and we also have a team of Account Managers in the field. This role is to enable the Company to act promptly and resolve technical issues as quickly as possible.

**Requirements**:
**Benefits**:

- 33 days holidays (inclusive of Bank Holidays)
- 5 flexible Bank Holidays - Work them if you choose and use the leave days elsewhere in the year.
- Holiday exchange - Buy up to 5 days holiday per year
- Car Allowance
- Employee Assistance Programme
- Wellness Scheme
- Discounted Cancer Screening
- Discount Hub
- Cycle to Work Scheme
- Gym Membership - Contribution of up to £30 per month
- Will Writing Service
- Mobile or Tech Salary Sacrifice Scheme
- Heavily discounted Bupa Select Complete (Medical History Disregarding) Policy option for you and your immediate family.
- Death in Service - Salary x4 Life Cover

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Cycle to work scheme
- On-site parking

Schedule:

- 8 hour shift

Application question(s):

- Are you comfortable with a Field based Role?

**Experience**:

- Account management: 1 year (required)
- Customer service: 1 year (required)

Licence/Certification:

- Driving Licence & Car (required)

Work Location: On the road

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