Business and Operations Officer

2 weeks ago


Scarborough, United Kingdom Scarborough Medical Group Full time

As a Business and Operations Officer, you will be responsible for a wide range of critical functions, including but not limited to: PCN Contracts and DES Specification: Support the growth of the PCN by delivering services aligned with Network DES and IIF. Represent/support the PCN in cross-organization meetings as required. Develop robust systems to manage documentation, such as data sharing agreements and secondment agreements. Collaborate with the PCN development & transformation manager and PCN Practices to enhance objectives and outcomes.

**HR Support**: Provide HR guidance to ensure optimal staff roster management. Facilitate accurate information recording to support HR records for Practices. Develop and maintain updated policies and operating procedures to ensure consistency and compliance. Lead ARRS role recruitment, including job specifications, advertising, interviewing, onboarding, and induction.

Collaborate in workforce development, mentoring, and performance appraisal. Identify training needs and propose education/training solutions. Address poor performance in alignment with HR policies. Digital, Data, IT Systems, and Hardware: Serve as the primary contact for PCN IT management.

Manage document storage, access, and destruction to ensure data security. Oversee PCN IT systems and hardware, including access management. Maintain an asset register and optimize equipment utilization. Monitor PCN performance, utilizing data for informed decision-making.

Generate accurate reports for leadership and stakeholders. Promote concise, accurate record-keeping within the team. Identify opportunities for cost-effective improvements. Premises, Facilities, and Estates: Liaise with external/internal suppliers, e.g., NHS Estates, for premises issues.

Ensure leased premises meet operational requirements. Optimize working environment for teams, including IT installations and safety measures. Resource Management: Assist in formulating and implementing plans within specified resources. Attend and represent the PCN in relevant meetings.

Stay informed about regional and national healthcare landscape. Monitor service progress and communicate with stakeholders. Collaborate on sub-contracting arrangements and service delivery. Support financial management within budget constraints.

Lead PCN projects to achieve intended outcomes.



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