Head of Improvement

1 month ago

London, United Kingdom Local Space Full time

We are Local Space, a 2,800-home registered provider of social housing operating in East London & Essex. We are a G1 V2 rated RP (Registered Provider). We are Investors in People accredited and are the only housing association to hold the sector’s highest credit rating, AA-.

Originally formed by the London Borough of Newham as an innovative and independent vehicle for the acquisition and refurbishment of temporary accommodation. We work in 8 London boroughs and across a variety of districts in Essex. We continue to buy and refurbish properties and added 300 homes to our stock last year. We also offer intermediate rented homes for local key workers.

We know that one of the best ways we can achieve greater quality of life for customers is to provide them with a home they can be proud of and deliver cutting-edge services that are a pleasure to use. That’s why we’ve tripled the size of our component replacement and planned works programmes and are making a major investment in the development of our repairs and online services over the next 4 years.

**Position**:
Head of Improvement & Customer Voice

**Salary**:£78,624

**Requirements**:
Responsible for overseeing and managing various critical functions, including performance monitoring, policy development, service improvement, software configuration & adoption and transformational change.

Represent Local Space at housing sector forums identifying best practice and influencing the affordable housing sector.

Ensuring the customer voice is heard and utilised to improve the Local Space customer experience.

Preparing the organisation for forthcoming changes to the RSH consumer standards and the proactive approach to regulating those standards.

Providing inspirational leadership, thinking creatively, communicating clearly and employing a coaching style in the management of the Improvement & Customer Engagement Team.

**Other information**:
We operate hybrid working - our staff work both remotely and from our office in the heart of east London, a short walk from Stratford station, Westfield Shopping Centre and the Olympic Park.

Our benefits include a generous annual leave allowance, healthcare cashback plan, life assurance, support for professional qualifications, and much more.

We are committed to developing a culture of healthy work/life balance, job satisfaction and high performance where staff are motivated to deliver excellent services to our customers.

**Closing date: 4th September at 23:59 p.m., However, we may close the advert earlier if we have an overwhelming response.

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