Customer Service Adviser

2 weeks ago


Horncastle, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Customer Service Adviser**

**Region: North East**
**Location: Horncastle**
**Closing date: 18th February 2024**
- **Office based at Roughton Moor**:

- **Full time - Mon
- Fri, 9 am - 5 pm**:

- **Starting salary £18,000 - £23,000 dependant on experience & full training provided**

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**The Horncastle Agency**

We are a team of eleven people, based at The Old Mill in Roughton Moor (near Woodhall Spa). Our focus is on providing great customer service and really getting to know the people and businesses that we work with so that we can provide the right insurance solutions for them.

**About the role**

It is an office-based role, you will be responsible for:
1. Handling calls to the office; taking payments, providing quotations for car and home insurance, and helping customers to make changes to existing policies
2. Making outbound calls to current and potential customers to collect renewal dates and introduce other relevant products and services that we offer

**About you**:

- You are proactive - and enjoy speaking to people and building relationships
- An excellent communicator, that takes pride in providing great customer service
- IT literate with experience of using Customer Relationship Management (CRM) systems

**Our commitment to you**:
We aim to provide a positive working environment with monthly team meetings and 121s to ensure that you are getting regular feedback and support. For those looking to build a career within insurance, we put in place regular training and will fund undertaking Chartered Insurance Institute (Cii) Qualifications. We also offer 25 days annual leave plus Bank Holidays.

**To apply**:
**Please note that you will be employed by an Agency of NFU Mutual and not by NFU Mutual directly.



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