Car Park Attendant
6 months ago
_**Car Park Supervisor - 5 on 2 off roster - 45hr per week - ROP - £12.75 per hour**_
**Purpose of the Role**:
The primary focus is the Car Park operational day to day cleaning performance and standards at Ealing Broadway as well as implementation of agreed processes across the services. To assist in the efficient and effective operation of the Car Parking cleaning services within the location, maintaining agreed contractual specification standards, Service Level Agreements and Key Performance Indictors
**Duties and Responsibilities**:
- Assisting and responding to customers/clients/public general enquiries, requests and queries and resolving within the agreed SLA/KPI time frames and processes
- Carrying out car park machine/equipment, entry and exit barrier checks and follow up actions within the agreed SLA/KPI time frames and processes
- Complete minor repairs to carpark equipment following all HSE guidelines and RAMS
- Carrying out SHEQ checks and follow up actions in accordance with legislation and site procedures
- Conducting patrols and actioning rectification to issues
- Operating and adherence to the client and Company procedures and processes
- Cleaning duties in line with the assigned work schedules and contract specification
- Maintaining highest levels of security and cleanliness of all areas within remit
- Issuing car park charges to vehicles contravening the regulations of the site
- Undertaking the first line emergency procedures and business continuity plans for the operation and site
- Reporting and associated paperwork/documentation
- Involvement in short and long-term project plans associated with the service provision and business plans
- Attend, represent and actively take part in all required meetings and training activities
- Flexibility to assist with local coverage during periods of holiday / sickness / absence
- Any other duties requested by line management
**Person Specification**
**Car Park Supervisor**
- A passion for excellent service with a drive to excel
- A ‘Can do’ Attitude
- Strong attention to detail
- Strong organisational skills
- Strong leadership skills and leads by example
- Self-motivated and driven with natural Initiative
- Takes ownerships of successes, failures and strives to meet goals
- Shares knowledge, best practice and experience
- Strong verbal and written communication skills with an excellent command of the English language
- Strong IT skills
- Knowledge of working within HSE procedures and processes in the working environment
- Ability to work as an individual but also as part of a team
- Polite, professional and welcoming manner with outstanding interpersonal / customer service skills
- Confident, engaging and genuine
- A professional image, with a high level of personal hygiene
- Process driven but with a flexible and adaptable approach to improve and meet business requirements
- Always Demonstrates loyalty, integrity and respect
**Job Types**: Permanent, Full-time
**Salary**: £12.75 per hour
**Benefits**:
- Company pension
- Employee discount
- Referral programme
**Language**:
- English (required)
Work Location: In person
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