Contact Centre Advisor

2 weeks ago

Trowbridge, United Kingdom Wiltshire College & University Centre Full time

**Contact Centre Advisor**
**Permanent, Part Time 25 hours per week (Monday-Friday 08:30-13:30), 52 weeks per year**
**Salary: £13,377 per annum (full time equivalent £19,799 per annum)**
**Campus: Trowbridge, Wiltshire**

**About the role**
Reporting to the Head of MIS and Reporting you will provide excellence customer service to both internal and external customers of the College through our various communication channels.
Other aspects of the role include:

- Ensuring all phone calls through to the main college phone line are answered promptly and enquiries dealt with effectively
- To take part time telephone enrolments and payments as required
- To answer queries, give information about courses and deal with any emergency calls appropriately#
- To assist the wider department with adhoc tasks in busy periods including telephone campaigns, enrolments, and destination calls

**About You**
Alongside your qualifications and experience, you will be self-motivated with a positive attitude. You will be empathetic, understanding and have strong written and communication skills.
**About Us**
Wiltshire College and University Centre plays a vital role in Wiltshire’s economy, inspiring people to develop the skills they need to achieve. Our five campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of leaners and employers across Wiltshire and beyond. Our turnover is around £35 million per annum, we employ some 800 staff, and support around 13,000 students.
**Closing date: 08/11/22**
**Interviews date: TBC**
**Information**
Should you be successful we will require you to provide evidence of your qualifications as part of the onboarding process, you will also be required to obtain and maintain a Disclosure and Barring Certificate (DBS), enhanced with children’s barred list check.
At Wiltshire College and University Centre we value diversity, and we recognise that people with different backgrounds bring different perspectives, ideas, knowledge, and culture, and that this difference brings great strength. We are committed to the protection of young people and vulnerable adults and to safeguarding and expect all staff and volunteers to share this commitment.
We are proudly accredited to the Disability Confident Employer award, part of this means a commitment to interview all disabled applicants who meet the essential criteria for a job vacancy and consider them on their abilities.
Please contact us with any queries.

**Job Type**: Part-time

**Salary**: £19,799.00 per year

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