Sales Administrator
6 months ago
**Job Specification**:
**Roles and responsibilities include;**
- Providing excellent customer service - total customer care and be customer focused.
- Polite and efficient answering of all incoming telephone calls - internal and external.
- Create excellent lines of communication and develop good relationships with customers, suppliers, colleagues etc.
- Establish & maintain excellent communication/relationships with couriers for domestic and international deliveries.
- Close liaison/link with customers, operations, accounts, warehouse/despatch etc.
- Following up warm leads by phone to convert to sales.
- Order processing - accurate completion before passing to operations.
- Product picking/dispatching orders.
- Stock taking responsibilities.
- Purchasing office stationery, ensuring the best price is achieved.
- Complaints handling - being the first port of call for customers and being the link between the customer and operations.
- Tidiness and orderliness of own desk and work area.
- Cover for sales office personnel due to absence through sickness/holidays.
- Special projects as directed by the Sales Office Manager or General Manager.
- Help to develop and maintain Lockie Group and all divisions image in all markets - raise the profile.
- Collective responsibility - to share a joint responsibility for the profitability, well-being and successful development of the business.
- Previous experience within a sales administration and customer service role.
- Excellent customer service skills.
- Effective communication skills, with the ability to build rapport and develop customer relationships.
- Outstanding time management skills, attention to detail and the ability to multitask.
- Fast paced and a flexible attitude due to the nature of the business.
- The ability to self-motivate and use their own initiative whilst working within a team.
- Knowledge of MIS systems & procedures.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Ability to Commute:
- St. Helens (required)
Work Location: In person
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