Technical Support Engineer 2nd Line Support

2 months ago


Shipley, United Kingdom Shift F5 Limited Full time

**Technical Support Engineer (2nd Line Support) - Shipley - £35K**

**Daily Responsibilites**:

- Provide technical customer support for their in house developed products (SaaS)
- Performing software installations and data imports
- Support and administration of the production hosted environments:

- Investigating (analysis/diagnosis) and resolving queries seeing through to completion
- Performance monitoring and troubleshooting
- Planning, implementation, and maintenance of security
- Managing data backups
- Patching
- Performing software installations
- Data migration and conversion tasks
- DNS
- Log monitoring
- General server maintenance
- Trend analysis
- Failover planning and testing
- Create and maintain training and knowledgebase material
- Serve as liaison between client and internal development for all escalated product related issues, including product enhancements, bug resolution and overall product education
- Assistance and cover of the 1st line team when required
- Assisting with the service delivery process

**Required Skills**:

- or third-line capacity
- SQL Server experience within a production environment for at least 1 year, with the ability to demonstrate competent ability to create and execute SQL statements and interpret the results
- Excellent written and spoken English
- Great communication skills are a must
- Experience in Windows server maintenance

**Desirable Skills**:

- Experience of VM build and maintenance
- Experience maintaining/overseeing a hosted environment setup

**Technical Support Engineer (2nd Line Support) - Shipley - £35K**

For more information about Shift F5 and the opportunities we have to offer follow us on Twitter F5 Jobs

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy

Shift F5 Ltd is acting as an Employment Agency in relation to this vacancy.


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