People Support Assistant

3 weeks ago

Shipley, United Kingdom Incommunities Full time

We are recruiting an experienced People Support Assistant to join our growing People team. We are at the start of our 2 year strategy, so this is an exciting time to join the People Support team and be involved in various projects to improve the service we provide to our customers and employees. We are looking for a strong administrator, with good attention to detail that can come up with solutions and provide general advise across the business.

**About us**

We are social housing landlord and think our vision of Improving Lives Incommunities says it all
Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us focus on the first year of a 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
**Responsibilities**
- Confidently act as first point of contact for all people related enquiries, thinking independently to resolve problems and queries and effectively triaging to the relevant member of the people team if required
- Provide a comprehensive, efficient, accurate and timely administrative support for the complete employee life cycle and People Support Team
- Give advice and guidance to managers on low level employee relations cases with a focus on sickness absence and family friendly policies and procedures
- Provide coaching, advice and guidance to employees on all policies and procedures
- Actively participate in the development of the People Team and the service that it provides to ensure efficiencies are maximised, putting the customer at the forefront of what we do by learning from feedback, and prioritising service improvements
- Support organisational changes including redundancy, TUPE, restructure, drafting legally compliant documentation to support the process including changes to terms and conditions and contracts of employment
- Undertake project work to support initiatives and drive change and improvements
- Manage and maintain all people information to ensure accurate and kept secure and confidential inline with our privacy statement and GDPR Policy

**About you**
- Are absolutely committed to delivering excellent customer experience
- Have operational experience supporting high volume, fast paced people queries and administration support in a customer and commercially focussed environment
- Take ownership of tasks and workload, being accountable for responsibilities and organising priorities using initiative and little supervision or direction
- High level of professionalism, discretion and diplomacy
- Ability to communicate effectively and build excellent relationships with all key stakeholders and challenge appropriately to deal with difficult situations with a view to delivering successful outcomes

**Requirements**:

- High level of organisational skills, being able to balance competing priorities to meet strict deadlines and schedules
- Strong track record for delivering an excellent customer experience in relation to administration and support services
- Excellent organisational skills and attention to detail
- Exceptional communication and interpersonal skills, both verbal and written
- Excellent literacy and IT skills and the ability to use a variety of systems, including recording and processing data accurately and writing reports
- Experience working within agreed Key performance indicators (KPI’s) in an people focused administrative role
- The ability to record and document information concisely and produce accurate reports
- CIPD level 3 (or a willingness to work towards) or have recent relevant experience in a similar role

**Benefits**
- Salary £24,496 per year
- Training, development, and qualification opportunities
- Hybrid working
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- West Yorkshire Pension Fund membership
- Excellent holiday allowance
- Cycle to work scheme
- We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives._**Salary**: £24,496.00 per year

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