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Supporter Care Adviser

2 months ago

Shipley, United Kingdom Macmillan Cancer Support Full time

**Fixed Term Contract until the end of November 2023**
**Full time 34.5 hours, we are open to a conversation about how you work these hours**
Home-based or Split between home and our Shipley Office minimum 1 days in office per week
Office based - Shipley Office
**National: £21,450 - £24,000**
**London: £24,500 - 27,500**

**Are you passionate about customer care and would like to help our supporters and volunteers realise their fundraising ambitions by raising vital funds for people living with cancer? Could your warm and compassionate telephone manner come in to its own while building rapport and helping our supporters with all their enquiries? If so, this could be the role for you.**

**About the role**
We are looking to for people who have effective communication skills, excellent customer service and a natural telephone manner which demonstrates empathy, compassion and warmth. You will place the supporter at the heart of everything you do while having previous experience of working within an agile environment, achieve KPI targets and adapt to changes quickly and effectively to deliver a first class experience.

**About you**
We are looking to recruit advisors to provide support to our fundraisers and volunteers in achieving our fundraising goals whilst helping us meet our ambition of reaching and improving the lives of everyone affected by cancer.

Our Supporter Care team offers advice, information and inspiration to our supporters on all aspects of fundraising and making donations to taking part in an event and volunteer roles such as cheering on our marathon runners or supporting a campaign.

With 98% of our income coming from voluntary sources, you will identify the needs of our amazing fundraisers to help them achieve their fundraising goals whilst recognising when they need support from the Macmillan Support Line.

**About us**
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.

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