Referral Centre Advocate

We have an exciting opportunity for a Referral Centre Advocate to join the West Yorkshire team in Shipley, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you....

**County/Borough**
- West Yorkshire

**Office location**
- Unit 3 Parkview Court St Pauls Road, Shipley BD18 3DZ

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- Monday to Friday 8-4 (every third week 12-8pm on rota) Saturdays on rota

**Basic Salary**
- £20,680.59 per annum

**Allowances**
- Travel expenses

**Contract type**
- Permanent

**DBS required?**
- Yes

**Police vetting required?**
- Yes

**Closing Date**
- 03/02/2023

**Ref No**
- 4597

**What we offer**:
At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:

- Flexible working options including hybrid working
- 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
- An extra day of for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances and maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub and salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
This role is office based in Shipley, although we are currently working on a flexible rota which also includes some days working from home. There may be occasional travel required for training and development purposes.

As a Referral Centre Advocate, you will be:
Working within the Bradford & Calderdale Victim Support team, supporting victims of all types of crime.

Contacting victims of crime by telephone, carrying out needs and risk assessments following agreed processes and timescales. Facilitating the delivery of identified needs by referral on to another appropriate service on behalf of the victim using agreed processes or by directing referrals to an appropriate colleague to allocate to a Victim Support Caseworker or Volunteer.

Managing victims immediate service needs where necessary

Recording all contacts with victims of crime securely and accurately on the VS Case Management System, and in accordance with procedures for monitoring and evaluation purposes.

Carrying out any other duties as and when required by the Team Leader or Operations Manager

You will need:

- Experience of delivering a service in a statutory, voluntary, community or private social care setting
- To be able to communicate effectively, verbally and in writing, including telephone skills
- To be able to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control your own emotions
- To be computer literate with good typing skills

Please see attached Job Description and Person Specification for further details.

**About us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.