Travel Executive

4 months ago

Shipley, United Kingdom FOD Mobility Group Full time

**What you’ll be working on**
- Providing day-to-day administrative support in all operational mobility and travel aspects, including flights, hotels, trains and taxis, ensuring that every detail is taken care of and that no problems arise during travel.
- Establishing and maintaining a good working relationship with customers and suppliers
- Managing travel requests using the implemented policies and processes
- Checking reservations periodically by making outbound calls to ensure that suppliers have received and confirmed the reservation requests
- Providing customers with quotations, whilst being aware of their budgets and offering the best deals available
- Providing excellent, high quality, customer service and on-going support to both suppliers and customers
- Handling cancellations and amendments, schedule changes and refunds
- Keeping up to date with travel industry products, services and rules and regulations
- Assisting in the corporate mobility reporting as required
- Ensuring that SLAs agreed are achieved
- Working to support sales targets
- You possess a minimum of 2 years of customer service experience in a contact centre environment.
- You have a robust background in the travel industry, with a comprehensive understanding of travel processes
- You demonstrate confidence in booking flights, accommodations, ground transportation, and rail services
- You have strong verbal and written communication skills
- Your global geographical knowledge is extensive and up to date.
- You excel in building rapport with clients, offering excellent customer service.
- You possess strong mathematical skills and high attention to detail.
- You have efficient time management, organisational and administrative skills.
- You maintain a positive attitude and thrive in a collaborative team environment.
- You are energetic and thrive in fast-paced settings.
- GDS (Galileo) qualifications are advantageous.

**Our values**

Aim high: Set bold objectives that push the limits of what’s possible. We continually raise the bar for excellence by challenging ourselves and the capabilities of our technology.

Be disruptive: The world has never been changed by rebels without a cause. It’s also never been changed by passive observers. Be bold enough to be the first. Be right enough to create lasting change.

Transparent delivery: We foster reliability, consistency, and trustworthiness at all levels of our company. We are honest and transparent about what we can deliver and follow through on our commitments.

Better together: Great ideas aren’t created in a vacuum. We value joint problem solving, collaboration, partnerships and alliances to embrace our collective strengths.

Open heart, open mind: Everyone you know, knows something that you don’t. Embrace everyone regardless of position, background or experience. Listen to other people’s ideas. Be receptive to differences and avoid assumptions.

Play the long game: Prioritise sustainable growth over short-term gains. We invest in our people and products with a long-term mindset which translates into results that stand the test of time.

**Life at FOD**
- FOD Legend awards held every quarter with an extra special annual award
- Social events held during and after work hours with free drinks and catering often provided
- Weekly, themed Friday Cheers events (our last one was speed quizzing)
- Regular charity events for our charity of the year
- Quiet room for prayer, meditation, and quiet time
- Barista-style coffee machine with free biscuits, fruit, toast, and hot chocolate
- Company-wide events held twice a year called FODCon (FOD Convention)
- Better Together Days: Smaller group sessions to enhance cross-team collaboration
- Various meeting rooms kitted out with the latest tech to help hybrid teams work best
- Mental health first aid trained People & Culture team
- Therapy via private healthcare after 1 years’ service or EAP CBT programme
- Immediate access to training, mentoring, and professional development support

**Your compensation package**
- 25 days of annual leave (plus 8 bank holidays)
- Holiday buy and sell scheme for up to 5 days
- Paid birthday day off
- Free onsite parking
- Enhanced maternity and paternity pay
- Private healthcare scheme available to you after 1 year of continuous service
- Salary sacrifice schemes including bikes, technology, furniture and car rental
- Free eyecare vouchers and contribution towards glasses
- Employee Referral Scheme up to £500 for successful referral
- Workplace pension scheme with 4% match
- EAP (Employee Assistance Programme) - legal, life support, mental health

If you like the sound of the role and believe in the same things that we do, don’t hesitate to get in touch by clicking ‘Apply’ now.

Pay: £24,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity le

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