Team Leader

5 months ago

Shipley, United Kingdom Affinity Care Full time

Organisational Overseeing the smooth running of the telephone hub ensuring calls are answered in a timely and professional manner in line with agreed standard operating procedures and with a patient focus. Day to day management of the workflow across the reception hub activities ensuring fair distribution amongst the team. Development and maintenance of reception team rota including overseeing cover for holidays, sickness absences etc. Maintenance of the GP and nursing rotas on S1 across all relevant sites, including weekly reviews and reporting to the Patient Services Manager.

Seek to align ways of working across sites to ensure the efficient and effective function of a central system Use the telephone software to profile call volumes and staffing levels, working with staff to reduce variation in how they deal with calls and how the team functions overall on calls Work with the PSM's to develop the processes and resource facility for signposting and self-care/self-help Team Leader Improve the customer service function and help develop the role of the receptionist as a signposter. To provide competent, strong and supportive leadership of the team. Provision of training to members of the reception team. Participate in the evaluation of their effectiveness through the Staff Appraisal process identifying and acting upon development needs.

Teamwork Work as an effective and responsible team member, supporting other members of clinical and non-clinical staff in a flexible and approachable manner. Work closely with the PSMs at all sites to ensure integrated processes with regard to each practices face to face care with patients. Work as part of a wider team of reception staff ensuring that all work cohesively alongside the wider reception team function i.e. those at individual practice level dealing with face to face patient care.

Participate in team activities that create opportunities to improve patient care. Ensure clear understanding and utilisation of services and referral mechanisms and policies to meet patient need. General To challenge in a constructive way and actively seek new ways of working, constantly looking for improved processes and procedures across whole systems. To reduce waste in all forms including ensuring best use of staff time and skill mix as well as the use of consumables/materials/equipment and other resources such as ensuring surgeries run to full capacity.

To be an advocate of Affinity Care, portraying a professional image at all times. To actively take part in relevant training and education sessions Some duties may change in line with the needs of Affinity Care. These will stay within reasonable scope to those outlined above and will be discussed with you at the time Safeguarding Affinity Care is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Colleagues should ensure that they are aware of our policies and procedures for safeguarding and discharge their responsibilities for safeguarding effectively.

Assess risk within the areas of responsibility, ensuring adequate measures are in place to protect colleagues and patients. Follow Health and Safety policies and guidelines, including fire procedures and those pertaining to clinical areas of risk. Use safe working procedures and report incidents using the incident reporting system. Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety, and security legislation, policies, procedures, and guidelines.

Equality, Diversity, and Inclusivity Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with Affinity Care's values and procedures. Respect the privacy, dignity, and beliefs of employees and stakeholders. They must be treated equally irrespective of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity status, race, religion or belief, sex, and sexual orientation. Patient confidentiality and ensuring dignity and respect of patients The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

This includes written and verbally communicated information. The jobholder should at all times treat patients with dignity and respect and actively seek to assure an environment that facilitates this. Communication & working relationships To be responsible for one's own behaviour to effectively create a working environment that has good team spirit, is professional in orientation and has mutual respect amongst colleagues. Establishing and maintaining effective communication and constructive input to areas of service development and systems re-design.

Maintain a tidy and organised work area. Any other duty as requested commensurate with the role, including covering for absent colleagues. You may b

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