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**_Affinity Care is the collective name for our medical practices, now one organisation. The joining of these like-minded practices has happened steadily since 2012 and comprises four practices over eight sites._**
**_ working as one organisation helps us build a more sustainable structure to better meet the increasing demands on the NHS, improve the patient experience and deliver improved clinical outcomes. Our ethos is to keep what patients and staff value from General Practice - family orientated and clinically led care. We value continuity of care for patients with long term conditions and the need for easy access with urgent advice for more acute problems._**
**_
We value the individuality of each of our practices and the differing needs of patients and aim to provide friendly approachable patient-facing staff, including our reception and clinical teams._**
- An excellent opportunity has arisen for a suitably qualified and experienced individual to join our reception team based at our Westcliffe Medical Centre in Shipley._
- Key tasks and accountabilities associated with this role are as follows:_
- Meeting and greeting patients providing high standards of patient focused care._
- Communicate effectively, appropriately, and confidently with patients and visitors._
- Provide excellent customer service, deal with all matters in a timely and accurate manner and demonstrate empathy where appropriate and necessary._
- Directing patients to the most appropriate service._
- Support clinicians during clinics by dealing with their queries and tasks as requested._
- Provide chaperoning service were requested by the clinician and/or patient._
- Work closely with and liaise effectively with colleagues both in the reception team and the backroom administration team._
- Fulfil administrative duties as directed by line manager. This will include ensuring consulting rooms are appropriately stocked, registering new and temporary patients, dealing with repeat prescription requests, ringing patients to confirm if they will be attending a clinic appointment._
- General office duties and any other duty as requested by line manager commensurate with the role, including covering for absent colleagues._
**_
Skills, knowledge & Experience_**
- Experience working in a patient focused environment preferably gained in General Practice or NHS._
- Demonstrable experience and understanding of strict confidentiality._
- Excellent written and verbal communication skills with the ability to always demonstrate empathy and act courteously._
- Able to work on own initiative and under pressure, prioritise workload and function as a team member. The ability to work flexibly is essential._
- NVQ 2/3 Customer service (or equivalent). (Not essential)_- Applicants should be highly motivated with a willingness to learn and develop skills and act as an advocate for the organisation whilst contributing to continuously improving all aspects of the organisation and the service we provide._
**_
Benefits:_**
- _ Competitive rate of pay._
- _ Birthday holiday and wellbeing leave._
- _ Flexible approach to working hours._
- _ A friendly and engaging environment._
- _ Be part of a great team._
- _ Opportunities to gain experience new skills._
**_