Administrator and Customer Service
4 weeks ago
**About us**
We are an independently-owned importer and distributor of highest quality housewares brands. When partnering with brands, we value great design, aspiration and a commitment to offer world-beating products and customer service to retailers, distributors, home cooks and foodies
Enthusiasm, drive and determination are a core focus for the team here, seeking new opportunities and building the strongest relationships with our customer base to ensure satisfaction at all times.
Our work environment includes:
- Office and Warehouse setting
- Team-building social events
**Job and Duties**
- Responsible for ensuring that orders placed travel quickly and smoothly through our internal systems, ready for picking and packing by our logistics team
- Communicates brand and product knowledge to customers in an easy-to-understand way
- Helps customers struggling to use/understand products they have purchased
- Resolves customer complaints in a positive way for both the customer and for Haus wherever possible, mediating and reporting to Sales Manager where necessary
- Provides cover and assistance for fellow Sales Administrator colleagues during holidays and busy times
- Keeps the Sales Manager informed of their progress through regular catch-ups and reviews
- Maintains professional knowledge by attending brand and product workshops at Haus HQ
**Administrator/Customer Service Skills And Qualifications**
- Essential skills -_
- 5 x GCSEs (Grade C/Grade 4 or above)
- Good command of written and spoken English
- Experience with Microsoft Office
- Organisation
- Positive outlook
- Desired skills -_
- Experience in a Customer Service role
- Experience in an Administration/Data Processing role
**Salary**: £19,000.00-£24,000.00 per year
**Benefits**:
- Company events
- Company pension
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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