HR Central Representative

7 months ago


Aberdeen, United Kingdom NOV Inc. Full time

**Closing Date 4th of March.**

**As HR Representative you will be joining our HR Services Team based at Badentoy, Portlethen. This role would be suited to Junior / Entry Level into HR and may suit someone who has recently Graduated. This is a critical role where you will work as part of a team in offering HR support to both internal and external customers ensuring the delivery of our Service Delivery Objectives. In this role as HR Representative you will work closely with our HR Business Partners, Centres of Excellence, Managers and Employees directly to offer and maintain a high level of customer service throughout each aspect of your role in support of the business and their needs. As HR Representative you will be able to adapt to changing priorities and requirements whilst exercising good judgement based on business need as well as be quick to identify critical information and respond appropriately**

**DUTIES & RESPONSIBILITIES**:

- Primary responsibility of role is to respond to enquiries regarding HR policy and procedure, the HR Portal and HR self-service forms associated with particular HR transactions
- Gather information and record data in HR tools, monitor transaction status of Requests and escalates transactions, as necessary; in order to respond to customer enquiries.
- Accept and route requests for assistance through all communication routes into the Team.
- Work directly with customers to resolve recurring or standard problems.
- Working to the team Goals and Objectives of the supporting SLA’s for all work tasks that come into the shared mailbox striving for first class customer support

**QUALIFICATIONS**

**EXPERIENCE**
- Working knowledge within an HR support function (essential)
- Working knowledge with a business administration function (essential)
- Demonstrated history of achieving performance related targets (kpi’s, metrics) (essential)
- Demonstrated ability to handle multiple tasks simultaneously and work in a fast paced environment (essential)
- Process Development and Improvement experience (desirable)

**SKILLS, TRAINING AND SPECIALIST KNOWLEDGE**
- Computer literacy with Microsoft Office Suite (including good command of Microsoft Office: Excel, Word, Outlook) (essential)
- Demonstrated use of Work Supported Systems (essential)
- SharePoint (desirable)
- HR Systems including Oracle HUB or Taleo (desirable)
- Analytical skills (desirable)

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

**Global Family**
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

**Purposeful Innovation**
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

**Service Above All**
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

**Corporate**

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.


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