Install Co-ordinator

6 months ago


Newcastle upon Tyne, United Kingdom ABCA Systems Ltd Full time

**Job purpose**

If ABCA sounds like the right place for you, we would love you to join our team within the Small Works FRA Department. The purpose of this role is to book fire door and fire stopping jobs liaising with the tenants or housing managers on our passive fire contracts.

**What we can offer you**:

- 23 day’s holiday excluding bank holidays, with the ability to increase up to 25 days.
- Employee Assistance Programme with 24/7 telephone helpline and online support
- 8 face-to-face counselling sessions, including CBT
- 24/7 access to an online GP service
- Cash plan scheme on your everyday health and well-being including: optical, dental, physiotherapy, health screening, hospital admission and much more.
- Personal Accident Cover
- Employee discount platform including cinema tickets, holiday packages, car insurance and more.
- Free Basic Will Writing Service

**Duties and responsibilities**
- Calling, texting and lettering tenants to book appointments for operatives to attend.
- Updating the CRM with confirmed appointment times and noting the accounts.
- Sending updated access details to the operatives on the field.
- Creation of calls for each contract when they come through.
- Relating with housing manager on common area actions and updating the site details of common area access.
- Planning & scheduling efficient routes for the engineers from confirmed appointments.
- Ensuring the engineers have enough planned work for each day

**Qualifications and Experience**
- Excellent organisational and administration skills
- Knowledge of CRMS
- Inbound and outbound call handling Personal Attributes
- Ability to work on own initiative and as part of a team
- Problem solving skills
- Organisation and prioritising skills
- Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning.

**Benefits**:

- Company events
- Employee discount
- Health & wellbeing programme
- Referral programme

**Schedule**:

- Monday to Friday
- No weekends

**Supplemental pay types**:

- Bonus scheme

**Other Information**

This is a permanent role based at the Newcastle Office. The rate of pay we are offering is between £11.00 - £13 per hour depending on skills and experience, based on a 40 hour working week.

Equates to Annual Salary of £23,796-£27,000 (£ 24,796-£28,000 OTE- monthly bonus)

**Application information**

If you would like to apply, external applicants should submit their CV’s via indeed. If you are a current employee of ABCA Systems, you should complete ASLGN157 Internal Application Form via the staff intranet.

**Job Types**: Full-time, Permanent

Pay: £11.44-£13.00 per hour

**Benefits**:

- Employee discount
- Health & wellbeing programme
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: In person



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