Install Co-ordinator
6 months ago
**Why ABCA?**
Here at ABCA Systems Ltd, we strive to be the very best at what we do, both in the eyes of our customers and our colleagues. We believe close working relationships are the key to success and satisfaction. We are a team, we believe in one another and support one another as we work together towards a common goal. We believe investing in our employees is fundamental to success and growth. You will discover new opportunities, take ownership of important initiatives, learn at a fast pace and become part of the ABCA family.
**Job purpose**
If ABCA sounds like the right place for you, we would love you to join our team within the Small Works FRA Department. The purpose of this role is to book fire door and fire stopping jobs liaising with the tenants or housing managers on our passive fire contracts.
**Duties and responsibilities**
- Calling, texting and lettering tenants to book appointments for operatives to attend.
- Updating the CRM with confirmed appointment times and noting the accounts.
- Sending updated access details to the operatives on the field.
- Creation of calls for each contract when they come through.
- Relating with housing manager on common area actions and updating the site details of common area access.
- Planning & scheduling efficient routes for the engineers from confirmed appointments.
- Ensuring the engineers have enough planned work for each day
**Qualifications and Experience**
- Excellent organisational and administration skills
- Knowledge of CRMS
- Inbound and outbound call handling Personal Attributes
- Ability to work on own initiative and as part of a team
- Problem solving skills
- Organisation and prioritising skills
- Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning.
**Company Benefits**
- Employee Assistance Programme
- Mindfulness and/or meditation apps
- Employee Discounts (supermarkets, eating out, clothes, gyms etc.)
- Doctor Care Anywhere (24/7 access to an online GP and prescription service)
- 23 day’s holiday excluding bank holidays, with the ability to increase up to 25 days
- Free eye test with Specsavers and discounts on prescription glasses
**Other Information**
This is a permanent role based at the Newcastle Office. The rate of pay we are offering is between £11.00 - £13 per hour depending on skills and experience, based on a 40 hour working week.
**Application information**
If you would like to apply, external applicants should submit their CV’s via indeed. If you are a current employee of ABCA Systems, you should complete ASLGN157 Internal Application Form via the staff intranet.
**Job Types**: Full-time, Permanent
**Salary**: £11.00-£13.00 per hour
**Benefits**:
- Employee discount
- Health & wellbeing programme
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Work Location: In person
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