Ward Clerk

2 weeks ago


Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

We are looking for a highly motivated, friendly individual to join our Norwich Admin Team and provide comprehensive ward clerk support to our inpatient unit at Alder Ward, Norwich Community Hospital.

This is a full-time, band 2, substantive post based at Norwich Community Hospital.

Responsibilities will include recording admissions, transfers, and discharges on SystmOne, with also undertaking ward clerk daily mandatory tasks. The ward clerk is required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
- Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
- Opportunity to join the NHS pension scheme.
- Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
- Free parking at most sites
- Supportive positive culture that is Well-Led with regular supervision
- Comprehensive in house and external training programmes available
- NHS discounts and many more

1. To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties which will include:

- Using a range of software programmes to produce, maintain and distribute documents, including reports, spread sheets, databases and presentations.
- Typing skills.
- Setting up and maintaining comprehensive, confidential records and filing systems ensuring that all records are kept up to date and filing is carried out in a timely manner.
- Collecting, opening, date stamping, franking, sorting and distributing mail in a timely manner, relating it to previous correspondence as appropriate and ensuring that outgoing mail is sent in a timely manner.
- Researching appropriate websites, downloading and circulating documents as requested.
- Identify and report areas within working processes and procedures that could improve service delivery.

2. To maintain schedules and diaries, organise and service meetings and clinics, which may involve travel to and from other venues. This will include resolving appointment conflicts, issuing meeting invitations, distributing agendas and papers, note taking, making room bookings, arranging meeting room layout, equipment, hospitality and greeting visitors.

3. To undertake receptionist/telephonist duties, be a point of contact for internal and external callers and visitors, accepting deliveries, re-directing callers and service users, where appropriate, and providing information or answering questions on routine matters and ensuring that accurate messages are passed on in a timely manner.

4. To complete admission and discharge documentation. Utilising SystmOne and PAS data information systems.

5. Inputting onto various databases and systems, e.g., SystmOne, PAS, and designated spread sheets, within the required timescales and deadlines

6. To be responsible for the efficient use of office equipment and supplies, requisitioning goods and services using Powergate and carrying out research on products or services, as required.

7. To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times.

8. In conjunction with colleagues, to ensure that petty cash and other monies are collected and accurately recorded and banked promptly to comply with procedures and financial standing orders.

9. Provide cover in other departments as required, during periods of absence, as directed by the Admin Team Leader. This may require travelling to other sites in Norfolk.

10. It is the post holder’s responsibility to ensure that they have undertaken all mandatory training, in line with Trust policies and procedures.


  • Ward Clerk

    1 month ago


    Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    We are looking for a highly motivated, friendly individual to join our Norwich Admin Team and provide comprehensive ward clerk support to our inpatient unit at Alder Ward, Norwich Community Hospital. This is a full-time, band 2, substantive post based at Norwich Community Hospital.

  • Ward Clerk

    3 weeks ago


    Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    Would you like to be part of a new innovative, proactive, friendly, and supportive team? The Virtual Ward is an exciting addition to the way we care for patients. Patients are cared for at home using wearable technology. The virtual ward team need to be dynamic, forward-thinking individuals with great problem solving and IT skills. Communication is key in...

  • Ward Clerk

    1 week ago


    Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    NCHC has a number of multidisciplinary roles within a modern, new build therapy led unit in Norwich opening in 2024. We are looking for a highly motivated, approachable, adaptable, flexible, multiskilled and innovative Ward Clerk who is committed to delivering exceptional and comprehensive administration support. You will possess excellent organisational...

  • Apprentice Ward Clerk

    3 weeks ago


    Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    **14 month Fixed Term Contract - Apprenticeship** You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner Apprenticeship Standard qualification within the duration of the placement. Mattishall Ward at the Norfolk & Norwich University Hospital (NNUH) is part of the Endocrinology...

  • Ward Clerk

    5 days ago


    Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    4 To complete admission and discharge documentation. Utilising SystmOne and PAS data information systems to print patients wristbands, labels and emergency contact details. 5 Manage Ward View on SystmOne, taking responsibility for Milestones, monitoring alert indicators, making bed reservations and amend ward stay notes accordingly. 6 Liaising with the...

  • Ward Clerk

    1 week ago


    Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    Job summary NCHC has a number of multidisciplinary roles within a modern, new build therapy led unit in Norwich opening in 2024. We are looking for a highly motivated, approachable, adaptable, flexible, multiskilled and innovative Ward Clerk who is committed to delivering exceptional and comprehensive administration support. You will possess...

  • Ward Clerk

    3 days ago


    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    To provide clerical support and assist the Ward Manager or their Deputy on the admission/transfer and discharge of patients. To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient. To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS. To keep...

  • Apprentice Ward Clerk

    2 weeks ago


    Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    **14 month Fixed Term Contract - Apprenticeship** You will be enrolled with a local education provider and will be required to complete your Level 2 Customer Service Practitioner qualification within the duration of the placement. We are pleased to offer an exciting opportunity to join our team on Dilham Ward. We have a progressive and friendly team...

  • Apprentice Ward Clerk

    3 weeks ago


    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Job summary 14 month Fixed Term Contract - Apprenticeship We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification. You will be enrolled...


  • Norwich, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    We are looking for a Ward Clerk to join our team on Gateley Ward, which specialises in Orthopaedics, Trauma and Spinal Surgery. We have a progressive and friendly team committed to delivering high standards of care. Working alongside all members of the clinical team within the multidisciplinary framework, the Ward Clerical Officer is an essential part of a...

  • Notes Clerk

    2 weeks ago


    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Job summary Fixed term contract/secondment opportunity until 20th April 2025 We are seeking a Notes Clerk to join our DPU notes clerk team on a fixed term contract until 20/4/25. The post is 15 hours per week, the shifts would be Tuesday and Friday working 07:00-15:00. The Arthur South Day Procedure Unit is a fully integrated unit comprising of...

  • Ward Clerk

    2 months ago


    Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    To complete admission and discharge documentation. Using a range of software programmes to produce, maintain and distribute documents, including reports, spread sheets, and databases


  • Norwich, United Kingdom NHS Professionals Full time

    **Job Title: Health Records Clerk** **Location: Kestrel House, Hellesdon **NR4 6DG **Trust Location**:Norfolk & Suffolk NHS Foundation Trust This is a band 2 placement paying £11.45 per hour. Working Monday to Friday 9:00-5:00 Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Norfolk &...


  • Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    To develop a thorough understanding of national and local rules relating to RTT and to act as an expert on RTT. To use this expert knowledge to train and support other members of staff, including but not limited to Medical Secretaries, Ward Clerks, Clinic Clerks and Waiting List Officers. To assist in validating the achieved admitted and non-admitted data on...


  • Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Arrange admissions in accordance with clinical priority and by the breach date. Extensive periods of concentration are required for data input, analysis of waiting lists and rotas in order to organise theatre schedules. In line with booking policies and procedures, agree admission dates with patient and send out letters and information to patients with...

  • Ward Clerk

    2 months ago


    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

  • Senior Ward Clerk

    2 weeks ago


    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Job summary We are a small Specialist Nursing Team that provides training and support for patients that choose to dialyse at home. We work closely together with various members of the MDT, GPs, etc., and have close therapeutic relationships with our patient group. The post holder is an essential part of the unit's team, helping to streamline the...

  • Senior Ward Clerk

    2 weeks ago


    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Job summary We are a small Specialist Nursing Team that provides training and support for patients that choose to dialyse at home. We work closely together with various members of the MDT, GPs, etc., and have close therapeutic relationships with our patient group. The post holder is an essential part of the unit's team, helping to streamline the...

  • Senior Ward Clerk

    2 months ago


    Norwich, United Kingdom Norfolk and Norwich University Hospital Full time

    Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social services and other health professionals and staff. To communicate appropriately with patients, relatives and visitors who may be fearful, aggressive or have sensitive concerns, needing...


  • Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    Are you a confident, and flexible person, with excellent engagement, customer care, and communication skills, who can work as part of a creative and motivated team? If you are, we would really like to hear from you! We are looking for an enthusiastic, self-motivated, and caring individual to join our Norwich Place Admin Team. The purpose of the role is to...