Admin/reception

2 weeks ago


Manchester, United Kingdom Bupa Full time

**Administrator**
**Marble Street, Manchester (M2 1FB)**
**Permanent**
**£22,500 + fantastic benefits**
**Full time (40 Hours)**

**Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.**

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

**Role Overview**

To ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

**What You’ll Do**:

- Complete all administrative tasks accurately and efficiently
- Offer an outstanding customer service
- Ensure compliance with all operational control standards i.e. Wellness Quality standards, clinical governance, and legal requirements
- Ensure safety of yourself, colleagues, and customers while in the centre - awareness of Health & Safety Procedures.
- Ensure working & customer areas are safe at all times
- Financial administrative duties
- Accurate records maintained
- Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results
- Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms

**What You’ll Bring**:

- outstanding customer experience
- Well organised
- Reliable
- Proactive
- PC literate - proficient in MS Office packages
- Excellent communication (written and verbal) and interpersonal skills
- Team working experience
- Audio Typing
- Knowledge of Medical Terminology (desirable)

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

- 25 days holiday per year, pro rata to your contract.
- Access to a range of services to support your physical and mental wellbeing
- Fixed term benefits allowance
- Access to our confidential employee assistance programme
- Workplace pension
- Online discounts covering your everyday shopping, entertainment, eating out and more.

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time



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