Coordinator, Store Operations

5 months ago

London, United Kingdom Tapestry Full time

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We’re always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit **Our People **page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

**Primary Purpose**:
The Store Operations Coordinator will develop and support a variety of key store operations initiatives, focusing primarily on the requirements of our Tapestry stores and teams.

**The successful individual will leverage their proficiency in Store Operations to...**
- Create and develop Operational learning modules, standard operating procedures and materials to equip field teams with effective tools to deliver operational excellence
- Complete testing and document all POS updates and changes. Manage communication to stores.
- Support regional compliance by creating, testing and rolling out new till processes in line with regional requirements.
- Manage IT escalations and liaise with IT team to ensure issues are dealt with quickly to minimize impact on store, including running bi-weekly meeting with IT
- Support Retail Operations Manager in new store opening, closing, enhancements and moves, through partnering with cross functional teams
- Manage the Coach customization program for European stores, including monthly meetings, recaps and updates. Work with global teams to execute updates to the program and problem solve operational issues
- Update Store hours on internal systems and ensure they are accurately reflected on Tapestry Europe websites. Partner with internal and external teams to ensure accuracy of information on store locator
- Manage in-store traffic counter system and liaise with vendor to raise issues
- Partner with Retail accounting to ensure customer payment queries are processed in a timely manner and are compliant with Tapestry policies
- Complete store visits in region to gain feedback from our teams on how we can improve key tools & processes and ensure engagement
- Be flexible to the needs of the business, support the development of key initiatives where required across Store Operations projects
- Ensure our Store environments are too a high standard and issues are resolved in a timely manner to ensure a positive customer experience

**The accomplished individual will possess...**
- Effective communication skills and have the ability to build strong working relationships with business functions and external vendors
- Excellent communication, organizational and analytical skills
- Strong sense of teamwork and ability to multi-task
- Great energy and will be just as apt at working independently as working alongside their team in this fast-paced environment
- A solid background in retail and have full understanding for both store and customer needs
- The skills to be able to adapt to the ever-changing demands of the business
- At least 2 years in a similar role within retail with a full understanding of both store and customer needs

**An outstanding professional will have...**
- Multi brand Store operations / Omni channel experience
- Experience of working with a US based head office
- European language skills

**What Tapestry can offer you**:

- Hybrid working (3 days working from the Office, 2 days remote)
- Option to finish early on a Friday (Flex Fridays)
- 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
- Learning & Development opportunities
- Internal mobility & career progression
- Regular Social Events - Seasonal & Cultural
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils

**Other benefits include**:

- 25 days holiday in addition to bank holidays
- Annual Incentive Plan (company performance bonus)
- Multi brand discount up to 50% off - Coach, Kate Spade, Stuart Weitzman
- Private Healthcare with health assessment (Bupa)
- Bupa rewards - Financial wellbeing support and wellness discounts
- Private Dental Cover
- Eyecare vouchers
- Employee Assistance Program
- Employer Pension Contribution
- Gym discount
- Interest free season ticket loan
- Cycle to work scheme

**Our Competencies for All Employees**
- **Courage**: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive

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