Medical Records Administrator

5 months ago


Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

Are you an enthusiastic Administrator with a basic understanding of the Data Protection Act? Our Medical Records and Information Governance team are looking for a Medical Records Administrator to join their dynamic team.

The Medical Records Team process Subject Access Requests (SARs), received from patients, Court, Police, Solicitors, Staff, and other NHS Trusts relating to both physical and mental health records. The team also process Freedom of Information (FOI) Requests, received from the public. This role is a varied and challenging role, and one that is very rewarding due to supporting patients and other requesters in providing medical records.

The Medical Records Administrator is a permanent, part time (25 hours per week) post. This role will be based primarily at Sentinel House, Poole however being a driver is essential for the role due to needing to travel to other sites based at St Ann’s, Poole and Forston Clinic, Dorchester.

As the Medical Records Administrator you will be able to ensure a confidential, efficient, and comprehensive administrative support to patients and other requesters.

Confidence in the use of Microsoft Office 365, including Outlook, Excel and Word is essential, as well as the ability to adapt to new IT technology.

The role involves working on administrative tasks which include, but not limited to:

- Answering incoming team telephone calls.
- Monitoring SAR and FOI Mailboxes for requests.
- Liaising with requesters and obtaining relevant proof of identification and signed consents.
- Logging SAR requests, sourcing, preparing, redacting, and releasing records. SAR requests are received from patients, families, the Courts, Police, solicitors plus others.
- Logging FOI requests, received from the public, assigning to teams for response, monitoring progress, formatting response, and submitting to requesters.

Meticulous attention to detail and accuracy is essential in this role, as the team are governed by legislations. The role can be both challenging and rewarding, as you will be helping patients, Courts, Police, Solicitors, and staff with their requests.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.



  • Poole, United Kingdom Shore Medical Group Full time

    **Medical records administrator** **SHORE MEDICAL** Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive...


  • Poole, Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Job SummaryWe are seeking an experienced Medical Secretary/ Administrator to support Consultant Psychiatrists and medical teams for Haven and Harbour Ward.This is a full-time role, requiring a Standard employment contract.The successful candidate will provide administrative support to the medical teams, ensuring the smooth operation of the ward.Key...


  • Poole, Poole, United Kingdom Shore Medical Group Full time

    Job SummaryShore Medical Group is seeking a Patient Services Clerk to provide excellent customer service and project a professional image for the Surgery.The successful candidate will be responsible for providing administrative support to patients, partners, GPs, registrars, and practice nurses at our 6 sites across Poole and Bournemouth.Key...

  • Medical Administrator

    4 weeks ago


    Poole, Poole, United Kingdom University Hospitals Dorset Full time

    Job OverviewThis role is responsible for managing the Medicine and Older Persons Services junior doctors rotas. The successful candidate will work alongside other Rota Coordinators and a Rota Assistant to ensure the smooth running of the day-to-day service.Main DutiesManage and maintain compliant ward cover and on-call junior staffing rotas across the...


  • Poole, Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Job SummaryWe are seeking an experienced Medical Secretary/ Administrator to support Consultant Psychiatrists and medical teams for Haven and Harbour Ward.This is a full-time role, with a requirement for a Standard employment contract.The successful candidate will provide administrative support to the medical teams, ensuring the smooth running of the...


  • Poole, United Kingdom Alliance Medical Full time

    **About The Role**: A fantastic opportunity has arisen for an Receptionist/Administrator to join our friendly team at Poole PET-CT Centre which is located within Poole Hospital. Poole PET-CT Centre is only a short distance from Poole Town Centre which has very good bus and train links. Experience within a healthcare setting is desirable but not essential....


  • Poole, Poole, United Kingdom University Hospitals Dorset Full time

    Job OverviewThis role is responsible for the creation and maintenance of compliant ward cover and on-call junior staffing rotas across the Medical Care Group. The successful candidate will be required to make decisions regarding the rotas on a day-to-day basis, acting as a point of contact for all enquiries concerning medical staffing, including the...

  • Medical Secretary

    1 month ago


    Poole, Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Job SummaryWe are seeking an experienced medical professional to support our Consultant Psychiatrists and medical teams on Haven and Harbour Ward.This is a full-time role, requiring a Standard employment contract.Key responsibilities include providing administrative support, maintaining accurate records, and ensuring seamless communication between teams.Key...

  • Medical Records Clerk

    6 months ago


    Poole, United Kingdom University Hospitals Dorset NHS Foundation Trust Full time

    University Hospitals Dorset are looking for two experienced clerks to join the Poole & Bournemouth Scanning bureau teams You will be preparing and scanning notes onto the Trust's electronic patient record supporting clinicians to provide a 24hr access to clinical information enhancing patient care. You will retrieve notes from around the hospital,...


  • Poole, United Kingdom Alliance Medical Ltd Full time

    **Job Summary**: We have an exciting opportunity for skilled and motivated Receptionist / Administrators to join our team at Poole PET-CT Centre. Our Receptionist / Administrators provide a pivotal role in supporting our clinical teams and patients to ensure the smooth running of the Centre. Based on reception you will be working directly with patients in...

  • Medical Administrator

    3 months ago


    Poole, United Kingdom University Hospitals Dorset Full time

    Job overview This role is to manage the Medicine and Older Persons Services junior doctors rotas. The candidate will work alongside other Rota Coordinators and a Rota Assistant to ensure smooth running of the day to day service. Alongside the consultants, create, implement and co-ordinate a compliant 24 hour rota for Post Graduate doctors in...

  • Medical Secretary

    5 months ago


    Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    We require a Band 4 Medical Secretary to act as secretary to the Consultant Psychiatrist and team including maintaining an electronic diary of appointments, taking messages as appropriate, drafting correspondence/ replies and dealing with confidential information relating to patients and medical staff. This is a part time role, 20 hours per week. To...


  • Poole, Poole, United Kingdom The Adam Practice Full time

    Overview of the Role">The Adam Practice is seeking an experienced and organized Clinical Support Specialist to join our team. In this role, you will be responsible for processing clinical correspondence safely and ensuring that relevant entries are accurately coded in patient electronic health records.Main Responsibilities">Your key responsibilities will...

  • FOI Administrator

    4 weeks ago


    Poole, Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Job SummaryWe are seeking an enthusiastic Administrator with a basic understanding of the Freedom of Information Act (FOIA) to join our dynamic Medical Records and Information Governance team.As part of their role, the Medical Records Team process Freedom of Information (FOI) Requests, received from the public. The role is a varied and challenging role, and...

  • FOI Administrator

    4 weeks ago


    Poole, Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Job SummaryWe are seeking an enthusiastic Administrator with a basic understanding of the Freedom of Information Act (FOIA) to join our dynamic Medical Records and Information Governance team.As part of their role, the Medical Records Team process Freedom of Information (FOI) Requests, received from the public. The role is a varied and challenging role, and...


  • Poole, Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Job SummaryWe are seeking an experienced Band 4 Medical Secretary to support Consultant Psychiatrists and medical teams for Haven and Harbour Ward.This is a full-time role, requiring a StandardKey Responsibilities:Providing administrative support to Consultant Psychiatrists and medical teamsManaging ward documentation and recordsCoordinating patient data and...

  • FOI Administrator

    3 months ago


    Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Job summary 2 Full Time positions available; 1 Fixed Term (8 months) & 1 Permanent. This could be a fixed term role and for those with current NHS service, the role will be offered on a secondment basis only. Please obtain permission to be released on a secondment before submitting an application. Are you an enthusiastic Administrator with a...


  • Poole, United Kingdom The Canford Heath Group Practice Full time

    The Canford Heath Group Practice is a busy yet friendly GP practice within a local Poole suburb with approximately 12,300 patients, set in a modern and spacious building at the heart of our community. We are looking for a receptionist/administrator 37 hours a week to join our supportive and inclusive team. No two days are the same, and although busy, the...


  • Poole, Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

    Job SummaryWe are seeking an experienced full-time Medical Secretary/ to provide administrative support to the Consultant Psychiatrists and Medical teams for Haven and Harbour Ward.Key responsibilities include:Providing comprehensive administrative support to the Consultant Psychiatrists and Medical teamsSupporting the smooth running of the ward and ensuring...

  • Workflow Administrator

    6 months ago


    Poole, United Kingdom Village Surgery Full time

    **Main Purpose of Job**: To ensure that all incoming and internal patient correspondence is stored on the patients medical record and relevant information is coded. Process the incoming e-Consultations, and switching off at the appropriate time to ensure capacity is not breeched. To be able to locate documents as needed by the clinical and non-clinical staff...