Weekend Administrator

5 months ago

Dartford, United Kingdom Stannah Full time

Do you have excellent customer service skills and are looking for an out-of-hours role? We have an exciting opportunity for an out-of-hours Administrator to join Stannah working a weekend shift.

**We have two fixed term contract positions available: 1x 6 month duration and 1x 12 month duration.**

Joining the out-of-hours team at Stannah, you will be working in a small team that plays a crucial role in supporting our extensive network of Service Branches in delivering exceptional service to our valued customers outside of regular working hours. This involves resolving technical queries (or escalating to our service/repair engineers), sales enquiries and general administration tasks.

If you're passionate about customer satisfaction and thrive in a fast-paced environment, this is the perfect opportunity for you

To excel in this role, previous experience in customer service and administration is a must. Proficiency in Word and Excel is essential as well as an excellent telephone manner.

**Responsibilities**:

- Answer phone calls from all customers and
- Handle all queries appropriately.
- Ensure all calls are logged with the relevant information
- Issue engineers with call outs
- Record and distribute sales enquiries
- Take accurate messages and distribute to the relevant people
- General administration

**Requirements**:

- Previous customer service or administration experience
- Administration or customer qualification would be desirable

**Company Information**:
Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community

**Benefits Include**:

- Competitive Salary, paid on a monthly basis
- Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
- 25 days holiday, plus bank holidays
- Holiday scheme to buy extra days’ annual leave
- Pension Scheme. Matched contribution/salary sacrifice
- SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
- Life Assurance Scheme
- Long Service award scheme, with holiday benefit
- Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
- Employee Assistance Programme. A workplace initiative to support and enhance well-being
- Enhanced maternity and paternity provision
- Free parking

**Appropriate right to work must be held by applicants. Sponsorship is not available.**

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