Student Experience and Transition Officer

6 months ago

Egham, United Kingdom Study Group Full time

**Contract type**: Part Time (18.75 hours per week), Permanent

**Location**: Egham, Royal Holloway International Study Centre

**Salary**: up to £13,000 per annum, dependent on experience (£26,000 FTE)

Are you passionate about creating a vibrant and enriching student experience? Do you thrive in a dynamic and collaborative environment? If so, we invite you to join our team as a Student Experience and Transition Officer at Royal Holloway International Study Centre (ISC).

The purpose of the role is to support students with non-academic areas within our International Study Centre. This will be achieved by providing support to students to ensure they have a positive and enjoyable experience during their time in the ISC, whilst supporting student’s transition between the ISC and the University.

**ABOUT THE ROLE**

**Administration**:

- Provide a consistent, accurate and friendly customer reception service to visitors, students, and staff, identifying problems that lead to poor service and contributing to the review of this service.
- To assist with student enquiries, directing them appropriately within the ISC to the Head of Centre, Welfare, Academic Team and Student Experience Team.
- Lead the organization of pathway and social trips, Union Fares and Progression Support Ceremony.
- Assist the Head of Student Experience with the planning and implementation of induction, ensuring a positive Student Experience is achieved.
- Provide general student services advice including local and travel information, help with opening bank accounts, issuing confirmation letters, ID cards, letter requests, and maintenance, complaints etc.
- To engage with students regarding sports development activities, assist with promoting clubs and societies at the University, promoting activities and liaising with key stakeholders.
- To research, plan, coordinate and implement suitable and attractive activities and events for International students, engaging with students regarding potential events and encouraging participation and attendance.
- Support with the feedback mechanisms to measure and improve student satisfaction levels.
- Review student experience feedback and satisfaction data to identify opportunities to improve and create regular plans and reporting for the continuous improvement of Student Experience at the ISC
- Organise and oversee activities from the Social and Enhancement Events calendar throughout the academic year.
- Plan and organise induction events, which promotes a positive Student Experience between students and their peers.
- Plan and organise events and activities throughout the year to promote a positive Student Experience and build the community and strengthen relationships between students and their peers.
- Recruit and train student ambassadors.
- Collaborate and act as the first point of contact with the University’s Student Union
- Provide support with promoting University activities, guest speakers, and transition workshops to the University.
- Promote and safeguard the welfare of students with whom you come into contact.

**ABOUT YOU**
- Level 3 Qualification in Business and Administration (Desirable)
- Bachelor’s Degree, or equivalent (Desirable)
- Working in an administrative role (Essential)
- Working with International students (Desirable)
- Working in a Higher Education or Further Education environment (Desirable)
- Using data management systems (Enssential)

**ABOUT US**

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

**ORGANISATIONAL COMPLIANCE**

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted
- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

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