Full-time Medical Administrator/patient Coordinator

3 weeks ago

Birmingham, United Kingdom The Medical Secretariat Limited Full time

**Full-time Medical Administrator/Patient Coordinator**

**Monday to Friday, 37.5 hours per week**

**Salary £22,000 to £25,000 per annum**

We’re an established, successful and growing company, based in a lovely location overlooking Bournville Green in Birmingham - home of the chocolate. We provide administrative services to consultants in private practice. We do everything for our doctors, except see their patients. They have to do that themselves

We’re looking for a **full-time Medical Administrator/Patient Coordinator **to allow us to grow our company, strengthen the service we provide to the doctors who use our business to run their private practices, and to take on more consultant private practices.

We’re looking for someone who wants to be part of our growth and our future, and we want to find a person who can make a difference to our business and help us take this forward and achieve our potential - because we do have great potential, but we need more of the right people

It’s really important that you have advanced IT skills with Microsoft Office packages and Gmail, and are able to grasp new software quickly and easily. As our business is entirely IT based, having these skills is non-negotiable, and you will need to be very confident and highly adept in these areas.

You need to be very organised and methodical, be able to follow processes, and able to handle more than one thing at a time.

You also have to have excellent telephone and written communication skills.

For the first three months, you will be working exclusively in our offices in Bournville so that you can learn from all of us how we do things and so that we can teach you what you need to know to be successful in this role.

After that, hybrid work may be an option for those who have suitable facilities at home and who want to do this, although working in our office for all of your hours is our favoured option.
- **What will you be doing?**_

You’ll be a key person at the heart of the practice or practices you look after. You’ll liaise with our doctors to ensure that they are where they should be at the right time; liaise with their patients, answering their queries, arranging their appointments, admissions and investigations; liaise with an external medical transcription company to ensure that they receive our dictation sound files and that their completed letters and reports are made available to the relevant doctor for checking; then print, post or securely E-mail all Clinic letters and reports. You’ll be trained to raise patient invoices for our doctors and submit these for payment, and to prepare the legal paperwork needed for patients having cost-bearing procedures or investigations.

This is a great opportunity for someone who is looking for a new challenge in a business which truly makes a difference. Could this be you?

In this job description, we’ve done our best to include everything you need to know to help you to decide if you’d like to work with us. If you believe you have the skills, experience and personal qualities we’re looking for, we’d love to hear from you.
- **Our Business**_

It’s an exciting time to be joining us. We’re going to be rebranding our business which better reflects what we do, we’re growing the team, looking for more staff, and will be pursuing more work with new doctors.

If you join us, you will:

- Work with a small but talented team in a happy and safe environment
- Undertake work which is really interesting and varied
- Training in-house and externally to help with your personal and professional development
- Feel valued and appreciated
- Receive a competitive salary which is above the going rate for an equivalent role

To be successful in this role, we need someone who is:

- Reliable, resourceful with complete integrity
- Friendly, personable, professional and flexible
- Keen to take a pride in their work and pays close attention to detail
- Can work to deadlines and multitask
- Can manage their own workload and work on their own initiative
- Willing to work as a team player and happy to assist colleagues with their work, if required

Because of the type of work we do, you must understand the need for patient confidentiality. GDPR is at the heart of everything and the safeguarding of our doctors’ patient data is crucial.

Here are the Essential Skills and Experience You will need

The **core skills** which you must have are:

- Advanced IT skills with Microsoft Office packages and Gmail, able to grasp new software quickly and easily

A good standard of secondary education, including Grade C or above in GCSE English and Maths (or the equivalent)

Excellent telephone and written communication skills - you’ll act as the first point of contact, both for our business and the doctors we serve, and you must be confident and professional when speaking on the telephone or when sending and responding to E-mails

In addition, you must be:

- Helpful, enthusiastic, me

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