Medical Receptionist

4 weeks ago

Birmingham, United Kingdom Newport Medical Group Full time

**JOB DESCRIPTION**

**JOB TITLE - Receptionist**

**MAIN RESPONSIBILITIES**

To carry out reception and administrative tasks on a day to day operational basis ensuring that services are delivered:

- In a coordinated and efficient manner
- To work with the other receptionists and healthcare professionals to provide a first-class service to our patients. Provide the first point of contact for patients and other stakeholders/visitors (either face to face or on the telephone) and provide administrative support
- In accordance with the service specification and clinical key performance indicators.
- In line with local, national, and organisational priorities to affect good access for patients and to maximise activity and opportunity

**MAIN TASKS - PRINCIPAL DUTIES AND RESPONSIBILITIES**

Patient/Customer care:

- To act as the first point of call to all patients/customers
- Direct patients to the appropriate healthcare professional within the practice, e.g. Doctor, Nurse Practitioner, Practice nurse, Healthcare assistant.
- Helping new patients register with the surgery - providing the necessary paperwork and checking returned paperwork is complete
- Responding to patient requests for information about other NHS services
- To ensure that excellent customer care is always being delivered

Operations:

- Handling telephone and face to face requests for appointments and making the process smooth,
- Process scanning daily for incoming patient documentation in line with the practice procedure
- Monitoring and recording fridge temperatures
- Referral letters
- Meeting minutes
- To maintain and develop effective communication across the team
- To assist the Practice Manager to achieve targets and deadlines set by the CCG and the practice
- Any other reasonable tasks at the request of the Practice Manager
- Processing referrals in line with the referral protocol
- Summarising Patient Records
- Copying medical records as and when required

Clinical Governance, Health & Safety & Complaint Management
- To support the Practice Manager and the surgery team in Health and Safety issues and adhere to company H&S policy
- To support the registered manager in CQC compliance for the surgery
- Reporting any building or maintenance issues to the Practice Manager
- To ensure data protection and confidentiality is always maintained
- To liaise with the Practice Manager regarding any incidents or complaints and follow any action as directed
- Ensure policies/procedures are in place and staff are aware of their location

Personal Development:

- Ensure that personal mandatory or organisationally required training is up to date
- Engage in regular strengthened appraisal process and subsequent learning/change in practice

PERSON SPECIFICATION
- Reception or customer care experience is essential
- Must have excellent spoken and written communication skills
- Must be well presented
- Must always work within processes/procedures
- Should be personable, polite and patient. Needs to have an empathy with patients, some of whom may not be so polite or patient due to anxiety
- Need to be able to remain calm in fraught circumstances
- Needs to maintain data security and confidentiality
- Must be adaptable and comfortable dealing with changing priorities
- Must be flexible to work different shifts as required by business needs
- Must be a team player
- An understanding of confidentiality is required and the ability to use own judgement
- Reception experience is essential and ideally the person will have worked in a GP or other medical centre
- Needs to be sensitive when dealing with confidential issues.

**Salary**: £9.50 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Birmingham, B12 8AW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: One location

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